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For Companies At a Glance
- Tasks: Be the friendly face and voice of our brand, welcoming customers and managing calls.
- Company: Join one of Scotland's leading home improvement companies with a stellar reputation.
- Benefits: Enjoy a competitive salary, 31 days holiday, and a modern office with an on-site bistro.
- Why this job: Make a real impact in a growing company committed to service excellence and safety.
- Qualifications: Experience as a receptionist in a professional setting and excellent customer service skills.
- Other info: Great career growth opportunities and ongoing training in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent’s client is among the UK’s largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Receptionist.
Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion, the customer experience and service is at the heart of everything they do. As they continue to be the very best in the market, and to support a major growth strategy, the Receptionist joins an established team and forward thinking department. You will be the first face and voice the customer and suppliers meet.
Responsibilities
- Delivering a positive, lasting first impression of the brand by being the first point of contact for customers both in person and over the phone.
- Greeting visitors in a professional and friendly manner, ensuring the sign in procedure is followed.
- Answering all incoming calls in a timely manner, ensuring they are passed to the best person or department to effectively handle their query.
- Updating the company switchboard with colleague’s movements and meetings.
- Receiving day to day deliveries and distributing accordingly.
- Booking out meeting rooms via the integral booking system.
- Daily fulfilment and distribution of any customer letters for all departments.
- Regular contact with various tradespeople adhering to the lone working policy.
- Customer cheque returns where relevant.
Qualifications
- Proven experience of working as a Receptionist in a professional environment.
- Experience in busy call centre, medical reception, construction, utilities, manufacturing, commercial/trades retail or engineering businesses is preferred.
- Experience of both B2B and B2C customer service would be advantageous.
- The ability to handle multiple customers, calls and requests at any one time in a fast paced environment is crucial.
- Excellent customer service.
- A sound knowledge of IT systems.
- First rate verbal and communication skills.
- Highly self-motivated and innovative.
- Attention to detail.
Benefits and Opportunities
This is a unique opportunity to join one of Scotland’s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect excellent job security, ongoing training and career development. Your base salary is supplemented by a solid company pension, 31 days holiday per year, discounted employee products scheme and working in a modern open plan office with an on-site bistro and free parking.
How to apply
To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent.
Receptionist employer: GRW Talent limited
Contact Detail:
GRW Talent limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your greeting and phone manner! As a Receptionist, you'll be the first point of contact, so having a warm and professional approach is key. Role-play with a friend to get comfortable.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and gives you a chance to find out more about the role and the company culture. Plus, it helps you decide if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. We recommend applying through our website for a smoother process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, just like you would in the role of a Receptionist.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience, especially if you've worked in busy environments like call centres or medical receptions. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Remember, as a Receptionist, you'll need to communicate effectively, so show us your skills right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at GRW Talent limited
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what sets them apart in the home improvement sector. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Greeting
As a Receptionist, you'll be the first point of contact for customers. Practise a warm and professional greeting. You might even want to role-play with a friend to get comfortable with how you present yourself. Remember, first impressions count!
✨Showcase Your Multitasking Skills
In a busy environment, being able to juggle multiple tasks is key. Prepare examples from your past experience where you've successfully managed several responsibilities at once. This will demonstrate your ability to thrive in a fast-paced setting.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, or growth opportunities. This shows that you're not just looking for any job, but that you're keen on finding the right fit for both you and the company.
