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- Tasks: Be the friendly face and voice of our brand, greeting customers and managing calls.
- Company: Join one of Scotland's leading home improvement companies with a strong reputation.
- Benefits: Enjoy competitive salary, 31 days holiday, pension, and discounts on products.
- Why this job: Make a real impact in a dynamic environment with excellent career growth opportunities.
- Qualifications: Experience as a receptionist in a professional setting is essential.
- Other info: Work in a modern office with an on-site bistro and free parking.
The predicted salary is between 24000 - 36000 £ per year.
Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent’s client is amongst the UK’s largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Receptionist.
Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion, the customer experience and service is at the heart of everything they do. As they continue to be the very best in the market, and to support a major growth strategy, the Receptionist joins an established team and forward thinking department. You will be the first face and voice the customer and suppliers meet.
Key responsibilities include:
- Delivering a positive, lasting first impression of the brand by being the first point of contact for customers both in person and over the phone.
- Greeting visitors in a professional and friendly manner, ensuring the sign in procedure is followed.
- Answering all incoming calls in a timely manner, ensuring they are passed to the best person or department to effectively handle their query.
- Updating the company switchboard with colleague’s movements and meetings.
- Receiving day to day deliveries and distributing accordingly.
- Booking out meeting rooms via the integral booking system.
- Daily fulfilment and distribution of any customer letters for all departments.
- Regular contact with various tradespeople adhering to the lone working policy.
- Customer cheque returns where relevant.
Candidates will need to have proven experience of working as a Receptionist in a professional environment. We would be especially keen to hear from anyone working in busy call centre, medical reception, construction, utilities, manufacturing, commercial/trades retail or engineering businesses. Experience of both B2B and B2C customer service would be advantageous. The ability to handle multiple customers, calls and requests at any one time in a fast paced environment is crucial.
The successful candidate will also have the following skills:
- Excellent customer service.
- A sound knowledge of IT systems.
- First rate verbal and communication skills.
- Highly self-motivated and innovative.
- Attention to detail.
This is a unique opportunity to join one of Scotland’s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect excellent job security, ongoing training and career development. Your base salary is supplemented by a solid company pension, 31 days holiday per year, discounted employee products scheme and working in a modern open plan office with an on-site bistro and free parking.
To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent.
Receptionist in Dunfermline employer: GRW Talent limited
Contact Detail:
GRW Talent limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Dunfermline
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your greeting! As a Receptionist, you'll be the first face people see. A warm, friendly introduction can set the tone for the entire interaction, so make it count!
✨Tip Number 3
Prepare to showcase your multitasking skills. Think of examples from your past roles where you handled multiple calls or requests at once. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Receptionist in Dunfermline
Some tips for your application 🫡
Show Your Personality: As a Receptionist, you're the first face and voice our customers will meet. Make sure your application reflects your friendly and professional personality. Let us see how you can bring that positive vibe to our team!
Tailor Your CV: Don’t just send out the same CV for every job. Highlight your relevant experience in customer service and any roles where you've juggled multiple tasks. We want to see how your background fits with what we do at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills align with our needs. Be genuine and let us know why you want to join our fantastic team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of our journey!
How to prepare for a job interview at GRW Talent limited
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what sets them apart in the home improvement sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Prepare for the interview by practising how you would handle various customer scenarios. Think about how to greet visitors warmly, manage phone calls efficiently, and resolve queries with a positive attitude.
✨Showcase Your Multitasking Abilities
In a fast-paced environment, being able to juggle multiple tasks is key. Be ready to discuss examples from your past experience where you successfully managed several responsibilities at once, like handling calls while greeting visitors or managing meeting room bookings.
✨Dress the Part
First impressions matter, especially in a role that involves customer interaction. Dress professionally and ensure your appearance reflects the quality and professionalism of the company. This shows that you understand the importance of representing their brand well.
