At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth installations.
- Company: Join one of Scotland's top home improvement brands with a stellar reputation.
- Benefits: Enjoy a competitive salary, 31 days holiday, and a modern office with perks.
- Other info: Great job security and ongoing training in a fast-paced environment.
- Why this job: Make a real impact in customer service while growing your career.
- Qualifications: Experience in customer service or related fields; degree preferred.
The predicted salary is between 30000 - 40000 £ per year.
Based in Dunfermline, Fife, this permanent role offers an excellent salary and benefits package. Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent's client is amongst the UK's largest home improvement companies with a highly recognisable and established brand that is synonymous with quality.
Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Customer Experience Specialist. Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion, the customer experience and service is at the heart of everything they do.
As they continue to be the very best in the market, and to support a major growth strategy, the Customer Experience Specialist joins an established team and forward-thinking department. You will be a customer success champion.
Key responsibilities include:
- Being the first point of contact for handling and coordinating all customer service queries.
- Organising and communicating all aspects of the installation process.
- Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople.
- Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team.
- Managing the daily requests of the businesses clients and keeping them and the customers updated.
Ideally educated to HNC/HND (degree preferred) calibre, you are an experienced Customer Service professional. This will suit candidates with a background in internal sales, key account management, customer service, customer success, and onboarding. We are open to candidates from a range of backgrounds, especially those working in customer service in busy construction, utilities, manufacturing, commercial/trades retail, or engineering businesses. Experience of both B2B and B2C customer service and resolving complaints would be advantageous. The ability to handle multiple customers and jobs at any one time in a fast-paced environment is crucial.
This is a unique opportunity to join one of Scotland's leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence, and uncompromising safety standards. Candidates can expect excellent job security, ongoing training, and career development. Your excellent base salary is supplemented by a solid company pension, 31 days holiday per year, discounted employee products scheme, and working in a modern open plan office with an on-site bistro and free parking.
To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent.
Customer Experience Specialist in Crossford employer: GRW Talent limited
GRW Talent Limited is an exceptional employer, offering a dynamic work environment in Livingston where innovation meets compliance. With a strong focus on employee growth, we provide comprehensive benefits including 33 days of annual leave and flexible working hours, ensuring a healthy work-life balance while you lead impactful projects in the medical devices sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Crossford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer experience. Think about how you can demonstrate your problem-solving skills and ability to handle multiple tasks in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Experience Specialist in Crossford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Experience Specialist role. Highlight any relevant customer service experience, especially in fast-paced environments like construction or retail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team's success. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully handled customer queries or resolved complaints in the past. We love candidates who can think on their feet and keep customers happy!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at GRW Talent limited
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what makes them stand out in the home improvement sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Specialist, your ability to handle customer queries is crucial. Prepare specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will demonstrate your capability and readiness for the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would manage multiple customer requests in a fast-paced environment or how you would liaise with different stakeholders. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's growth strategy, or how they measure customer success. This shows that you’re not just interested in the job, but also in contributing to the company’s future.
