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For Companies At a Glance
- Tasks: Lead a team to enhance client relationships and drive store strategies.
- Company: Join Louis Vuitton, a global leader in luxury fashion and client experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a prestigious brand while making a real impact on client experiences.
- Qualifications: Strong leadership skills and a passion for client relations are essential.
- Other info: We value diversity and promote an inclusive workplace for all.
The predicted salary is between 43200 - 72000 £ per year.
As the Team Manager in Private Client Relations , you will manage your teams and drive the clienteling strategy in store, creating a clienteling mindset with the team. You will elevate relationships with our top clients by leveraging different tools and with a focus on the Client Experience, and implement transversal strategies to recruit new, and develop existing, clientele.
Job responsibilities
PRIVATE CLIENT RELATIONS :
- Lead the participation to key international & EMEA events (HJ, HWM, Savoir Faire) delivering clienteling objectives for your store
- Lead the participation to international fashion moments ( 5 x fashion shows) for your store
- Lead the development of the store’s top clients and build action plans around them to deliver value growth
- Lead the recruitment and mapping of potential top profiles (25k+ 12MR) for your store
- Get to know clients and consequently oversee client selection for events and experiences
- Oversee store’s animations/events, closely monitor ROI, set realistic and ambitious objectives
- Establish a relationship with external partners (private shoppers, businesses, institutions for business development purposes)
- Be fully responsible for the client entertainment budget, be proactive in proposing alternatives and cost saving solutions for it
- Manage Client Gifts: order through HO, allocate them and monitor
- Partner with the Team Manager – CRM to achieve all clientelling KPI targets and further develop Zone implemented targeted client product lists
- Partner with the Head Office Client Development Team on all Client Development and CRM trainings
- Work closely with Client Development and Events Teams to develop outreach campaigns, events & animations to recruit new clients and engage existing clients
- Be fully aware of the communication/global marketing and events calendar and strategies developed to ensure that the store wider team is properly informed of all relevant activity
TEAM DEVELOPMENT :
- Create a client centric mindset at the store level, making it an integral part of the Client Advisor & Management roles
- Set individual and team goals and objectives; proactively assess and manage performance against expectations
- Ensure a positive team spirit, keeping the team motivated to achieve business objectives
- Ensure training program is in place and delivered for all team members, particularly along client experience, policies and product knowledge
- Supervise recruitment, evaluation and development of the team/direct reports, maximising individual potential and ensuring succession plans in place for key positions
- Ensure that each member of the team also acts as a representative of the brand
- Develop and maximise use of the team to contribute toward client experience
Louis Vuitton respects and promotes equal opportunity. We celebrate and welcome the uniqueness of each employee and are committed to creating an inclusive work environment.
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TEAM MANAGER - Private Client Relations employer: Gruppe Louis Vuitton
Contact Detail:
Gruppe Louis Vuitton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TEAM MANAGER - Private Client Relations
✨Tip Number 1
Familiarize yourself with the latest trends in clienteling and luxury retail. Understanding the nuances of client relationships in high-end environments will help you stand out as a candidate who is not only knowledgeable but also passionate about enhancing the client experience.
✨Tip Number 2
Network with professionals in the luxury retail sector, especially those involved in client relations. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into effective client management strategies.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully managed teams or projects. Highlight how you motivated your team to achieve objectives, as this role requires strong team development and management capabilities.
✨Tip Number 4
Research Louis Vuitton's recent initiatives and events related to client engagement. Being well-informed about their current strategies will demonstrate your genuine interest in the brand and your readiness to contribute to their clienteling objectives.
We think you need these skills to ace TEAM MANAGER - Private Client Relations
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and expectations of the Team Manager position in Private Client Relations. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Leadership Experience: Emphasize your leadership skills and experience in managing teams. Provide specific examples of how you've successfully driven clienteling strategies or improved client experiences in previous roles.
Showcase Client Relationship Skills: Demonstrate your ability to build and maintain strong relationships with clients. Include examples of how you've engaged with top clients and contributed to their satisfaction and loyalty.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the key qualifications and skills mentioned in the job description. Use specific language from the posting to show that you are a perfect fit for the role.
How to prepare for a job interview at Gruppe Louis Vuitton
✨Show Your Client-Centric Mindset
Demonstrate your understanding of the importance of client relationships. Share examples of how you've successfully built and maintained strong client connections in previous roles.
✨Highlight Team Leadership Experience
Discuss your experience in managing teams, setting goals, and motivating team members. Be prepared to provide specific instances where you led a team to achieve business objectives.
✨Prepare for Clienteling Strategies
Familiarize yourself with various clienteling tools and strategies. Be ready to discuss how you would implement these in the store to enhance the client experience and drive sales.
✨Understand the Brand and Market Trends
Research Louis Vuitton's brand values and current market trends. Show that you are aware of the latest fashion moments and how they can impact client engagement and recruitment.
