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For Companies At a Glance
- Tasks: Drive store performance and enhance client experiences while supporting store managers.
- Company: Join a prestigious brand known for luxury and exceptional customer service.
- Benefits: Enjoy competitive pay, potential remote work, and exclusive employee perks.
- Why this job: Be part of a dynamic team that values innovation and client satisfaction.
- Qualifications: Strong communication skills and retail experience are essential.
- Other info: This role promotes inclusivity and celebrates diversity in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
As a Retail Performance Manager, you will be an ambassador of the Brand. Reporting into the Retail Director, you will partner with store, learning, and corporate teams on improving business performance. You will be a key point of contact and support for store managers in their day-to-day retail and operational activities, as well as champion store projects. You will maintain a special focus on resources optimization, KPIs achievements, communication, and improving the Client Experience in store.
Job Responsibilities
- Driving Store Performance: Monitor sales performance, retail KPIs, non-selling activities and identify solutions in order to drive business performance. Partner with the Store teams to improve and streamline client experiences, team experience and retail operations. Assist Store & Team Managers in driving team performance across the core KPIs. Organize projects and execute business initiatives (e.g. store incentives, LV Onstage, Leadership Workshops). Manage store applications, effectively rolling out new applications, train teams and monitor and influence strong usage results (e.g. Journey, Welcome, Mobility). Optimize productivity with the purpose of enhancing and improving the client experience and commercial success of the stores.
- Driving Client Experience: Be the champion for Client Experience for the region, focusing on delivering strong results across Voice and Dare to Delight. Animate and engage the client experience community and ensure all stores have the right tools and resources to deliver exceptional experiences. Create engaging content to share with stores to support the client-obsessed mindset. Create and deliver bespoke workshops for stores to support this topic.
- Regional Support: Act as the local expert on retail platforms (Nemo, VOICE, Dashboards, Commission), monitor store sales and activity, and when necessary, provide trouble shooting support. Collaborate with the Care Services team on related activities (Repair CX, Hotstamping, Engraving, Art of hosting etc). Partner with the Retail Director to identify innovative action plans to optimize store performance. Identify and coach team members on how to drive an efficient and profitable business (front and back of house). Collaboratively work with the Retail Learning team to constantly support teams in elevating Client Experience, driving commerciality, and cascading key messages throughout the year.
- Project Management: Participate in retail specific projects when required. Identify opportunities for impactful initiatives and see them through from conception to reality. Monitor and streamline all communication sent to stores, and be the lead for the regional ‘LV WEEKLY’. Work with all corporate partners and HO departments on designing, piloting and rolling out innovative retail tools. Partner with Store Planning, Security and Facilities & Maintenance teams regarding activities and store planning initiatives (renovations and store openings) in your region.
- Budget Management and Suppliers: Forecast, oversee and administer budget allocated to RPM, develop cost-containment measures to reduce expenses. Develop and manage a diverse and reliable source of suppliers. Work in conjunction with corporate partners to define specifications and conduct competitive tenders for contractual services; obtain bids and proposals, analyse, negotiate and award contracts.
Profile
- Excellent communication and presentation skills.
- Excellent organisational skills to manage the diversity and volume of tasks.
- Excellent computer skills, accurate data processing.
- Strong ability to develop working relationships and influence with a wide range of people at all levels of seniority.
- Good at taking direction when required, although be autonomous at making decisions as well.
- Ability to manage tight schedules, pressure and ambiguity.
- Excellent comprehension of Retail environment - Previous experience in a store required.
Louis Vuitton respects and promotes equal opportunity. We celebrate and welcome the uniqueness of each employee and are committed to creating an inclusive work environment.
Retail Performance Manager employer: Gruppe Louis Vuitton
Contact Detail:
Gruppe Louis Vuitton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Performance Manager
✨Tip Number 1
Familiarise yourself with the retail KPIs and metrics that are crucial for this role. Understanding how to monitor and improve these performance indicators will show your potential employer that you’re ready to hit the ground running.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved client experiences in previous roles. Being able to articulate your past successes will demonstrate your capability to drive performance in this new position.
✨Tip Number 4
Stay updated on the latest trends in retail management and client experience strategies. Showing that you are knowledgeable about current industry practices will set you apart as a candidate who is proactive and engaged.
We think you need these skills to ace Retail Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and performance optimisation. Use specific examples that demonstrate your ability to drive KPIs and improve client experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the brand. Mention how your skills align with the responsibilities of the Retail Performance Manager role, particularly in driving store performance and enhancing client experiences.
Highlight Project Management Skills: Since project management is a key part of this role, include any relevant projects you've managed in the past. Detail your approach to executing initiatives and how you ensured successful outcomes.
Showcase Communication Skills: Given the importance of communication in this role, provide examples of how you've effectively communicated with teams or stakeholders in previous positions. This could include training sessions, workshops, or presentations you've led.
How to prepare for a job interview at Gruppe Louis Vuitton
✨Showcase Your Communication Skills
As a Retail Performance Manager, excellent communication is key. Be prepared to demonstrate how you've effectively communicated with various teams in the past, and share examples of how your communication has led to improved performance or client experiences.
✨Demonstrate Your Organisational Skills
With a diverse range of tasks, showcasing your organisational skills is crucial. Prepare to discuss specific tools or methods you use to manage multiple projects and deadlines, and how these have contributed to successful outcomes in previous roles.
✨Highlight Your Retail Experience
Since previous experience in a retail environment is essential, be ready to talk about your hands-on experience. Share stories that illustrate your understanding of retail operations and how you've driven performance improvements in stores.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you've had to troubleshoot issues or implement new initiatives, and be ready to explain your thought process and the results achieved.
