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- Tasks: Provide outstanding customer support from inquiry to invoicing, ensuring excellent communication.
- Company: Join Tradebe, a leader in recycling and sustainability, committed to a better planet.
- Benefits: Enjoy a competitive salary, annual bonus, flexible benefits, and a contributory pension.
- Other info: Embrace change and accountability in a role that promotes sustainability and teamwork.
- Why this job: Make a real impact while working in a collaborative and supportive environment.
- Qualifications: Experience in customer service and effective communication across various channels is essential.
The predicted salary is between 18000 - 30000 £ per year.
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Discover Tradebe
Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the UK, we are leaders focused on recycling, energy recovery and circular economy, managing all different environmental liabilities in a sustainable way.
What will you do? Make an impact!
Main purpose of job:
Due to continued growth and success, we are looking for proactive and enthusiastic team members who provide excellent, friendly, and professional service to our customers.
Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. In this role, you will understand customer needs, communicate effectively, and exceed internal service levels.
Your responsibilities will include:
* Providing outstanding support to our customers throughout the end-to-end process order to cash life cycle, from inquiry through to invoicing.
* This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed via email and telephone.
* You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system.
* You will be the internal buddy for our sales team, ensuring an excellent customer experience from start to finish.
Do you have what it takes?
* Experience of working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the end-to-end life cycle.
* Experience of detailed communications with customers (Telephone, Email, Live Chat, and written correspondence).
* Processing customer sales orders, dealing with customer requests and using multiple systems on a day-to-day basis.
* Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs.
We expect you to BE ACCOUNTABLE, DRIVE RESULTS, EMBRACE CHANGE, and possess high levels of COLLABORATION!
What\’s in it for you?
* Competitive salary – £25k
* 5% annual bonus
* Contributory Pension
* Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre)
Ready to make a difference? Apply now!
#TeamTradebe #SustainableCareers #TradebeJobs
If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don\’t miss out on new job opportunities!
Tradebe is committed to guaranteeing selection processes based on merit and skills free of any bias based on age, gender, sexual orientation, religion, or nationality. We believe in equal opportunities, and we work for it.
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Customer Support Advisor employer: Grupo Tradebe
Contact Detail:
Grupo Tradebe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with Tradebe's commitment to sustainability and the circular economy. Understanding their mission will help you align your responses during interviews, showcasing your enthusiasm for their values.
✨Tip Number 2
Prepare to discuss your experience with customer interactions across various channels. Highlight specific examples where you personalised your approach to meet customer needs, as this is crucial for the role.
✨Tip Number 3
Brush up on your knowledge of SAP or similar systems, as you'll be using them daily. Being able to demonstrate your proficiency or willingness to learn can set you apart from other candidates.
✨Tip Number 4
Showcase your teamwork skills by preparing examples of how you've collaborated with different departments in previous roles. This will illustrate your ability to work effectively within Tradebe's customer support team.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer support, communication skills, and any familiarity with systems like SAP. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive results.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s commitment to sustainability. Provide specific examples of how you have provided excellent customer service in previous roles and how you can contribute to the team culture at Tradebe.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Grupo Tradebe
✨Understand the Company Values
Before your interview, take some time to research Tradebe's commitment to sustainability and the circular economy. Showing that you align with their values will demonstrate your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled inquiries, complaints, or difficult situations, as this will showcase your problem-solving skills and ability to communicate effectively.
✨Familiarise Yourself with SAP
Since the role involves using the SAP system for managing customer orders and queries, it would be beneficial to have a basic understanding of how it works. If you have prior experience with similar systems, be prepared to discuss it.
✨Show Enthusiasm and Team Spirit
Tradebe values collaboration and accountability. During the interview, express your enthusiasm for working as part of a team and share examples of how you've contributed to a positive team environment in previous roles.