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- Tasks: Assist guests with check-in/check-out and provide local recommendations.
- Company: Join SmartRental, a dynamic company leading in tourism property management across Europe.
- Benefits: Enjoy a permanent contract, competitive salary, and discounts on hotels and events.
- Why this job: Be part of a growing team that values empathy and personal guest experiences.
- Qualifications: 1 year of experience in a similar role and strong English skills required.
- Other info: Flexible shifts with opportunities for professional growth in an expanding company.
Join our SmartRental team!
SmartRental Group, is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.
Our vision is to be the European leader in the market, providing diverse solutions and adapted to all accommodation needs.
With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly.
Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.
What will you do?
- You will help with guest billing, as well as develop administrative and business functions in line with their job
- You will participate in the check-in/check-out functions of the guests, keeping the registration information correctly and assigning them their room/apartment
- You will be a source of information for guests on various topics such as advice on plans to do in the city, recommendations of restaurants or means of transport
- You will satisfy the requests of the guest, providing advance solutions, unique and personal and will attend to their complaints and claims, informing the superior to solve them
- You will answer requests received by phone and/or email, among others about the stay, reservations or external partners who want to contact the team
- Last but not least, you should show empathy and initiative in relation to the needs of the customers
What do we look for?
- At least 1 year of previous experience in a similar position
- Management of hotel and reservations PMS
- High level of English
- Other languages will be valued
What do we offer?
- Permanent contract: 24 hours/week. (2 – 12H shift per week)
- Competitive salary.
- Possibility of professional development and growth within an expanding company.
- Discounts on our hotels, restaurants, and events.Additionally, we also offer discounts in multiple sectors through the Perks at Workplatform.
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Night Guest Services Agent employer: Grupo SmartRental
Contact Detail:
Grupo SmartRental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Services Agent
✨Tip Number 1
Familiarise yourself with the SmartRental Group and its various brands. Understanding our portfolio will help you answer guest queries more effectively and show your enthusiasm for the company during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and providing solutions. Be prepared to share examples of how you've successfully managed difficult situations in previous roles.
✨Tip Number 3
Since the role requires knowledge of local attractions and dining options, research popular spots in the area. This will not only impress us but also prepare you to assist guests with personalised recommendations.
✨Tip Number 4
Highlight any experience you have with hotel management systems (PMS) during your discussions. Being familiar with these tools is crucial for the role, and demonstrating your proficiency can set you apart from other candidates.
We think you need these skills to ace Night Guest Services Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services or hospitality. Emphasise any previous roles where you managed check-in/check-out processes or handled guest inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to empathise with guests. Mention specific examples of how you've resolved guest complaints or provided exceptional service in the past.
Highlight Language Skills: If you speak multiple languages, be sure to mention them prominently in your application. This is particularly valuable in the hospitality sector and can set you apart from other candidates.
Showcase Your Initiative: In your application, provide examples of times when you took the initiative to improve guest experiences or streamline processes. This demonstrates your proactive approach and aligns with the company's values.
How to prepare for a job interview at Grupo SmartRental
✨Show Your Customer Service Skills
As a Night Guest Services Agent, you'll be the face of the company during night hours. Be prepared to share specific examples of how you've handled guest complaints or provided exceptional service in previous roles.
✨Familiarise Yourself with the Company
Research SmartRental Group and its various brands. Understanding their vision and the types of properties they manage will help you tailor your responses and show genuine interest in the role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to think on your feet to resolve issues. Highlight your ability to provide unique and personal solutions to guest requests, as this is crucial for the position.
✨Prepare for Language Proficiency Questions
Since a high level of English is required, be ready to demonstrate your language skills. If you speak other languages, mention them and consider how they could benefit the team and guests.
