Network SME | S3 | CIO | Milton Keynes |

Network SME | S3 | CIO | Milton Keynes |Country: United KingdomIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.THE DIFFERENCE YOU MAKE Santander UK is looking for a Network Subject Matter Expert based out of Milton Keynes.We are seeking a Network SME to work alongside the Technical Service Manager (TSM) to ensure the network service is healthy, risks are being managed, and suppliers or engineering teams are delivering the expected outcome.The successful candidate will be responsible for coordinating across operations, security, vendor, and service management teams to maintain the availability, resilience, and regulatory compliance of business-critical network services.The ideal candidate will have 5–10+ years of hands-on networking experience and be comfortable operating at both a technical and service-management level, supporting incident resolution, driving service improvements, overseeing governance processes, and managing supplier relationships.We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:Acting as the technical expert for network servicesReviewing service performance, incidents, problems, and changesAdvising the TSM on technical risks, priorities, and improvementsChallenging suppliers or support teams when service levels are not being metSupporting major incident resolution and root cause analysisAssessing the impact of network changes and projectsEnsuring network services align with business and operational requirementsProviding technical input for governance, reporting, and service reviewsWHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Experience in Enterprise networking in LAN/WAN across IOS, EOS. (Required)Experience in Routing and switching in BGP, OSPF, VLANs, STP. (Required)Experience in SD-WAN, Firewalls, DNS, IPAM and Load Balancers. (Required)Proven background with exposure to Incident, Problem & Change Management. (Required)Excellent communication and collaboration skills to work effectively with diverse teams and stakeholders, including senior leadership and non-technical audiences. (Required)Experience in using ticketing and ITSM tools e.g., Jira, ServiceNow. (Required)Analytical and detail-oriented, with the ability to assess risks and propose practical solutions. (Required)EducationDegree in a relevant field (e.g., IT, Cybersecurity, Computer Science, or equivalent experience) (Preferred)LanguagesSpanish (Preferred)Hard SkillsStrong understanding of enterprise networking technologies, including routing, switching, firewalls, VPNs, and SD-WAN. (Required)Experience supporting critical network services within a complex enterprise environment. (Required)Strong troubleshooting, analytical, and root cause analysis skills. (Required)Excellent stakeholder management and communication abilities. (Required)Experience using ticketing and ITSM tools (e.g., Jira, ServiceNow) (Required)Security awareness, especially in remediation and hardening (Preferred)Soft SkillsExcellent communication and collaboration skills (working with diverse teams, technical and non-technical stakeholders) (Required)Analytical and detail-oriented mindset (assessing risks, proposing practical solutions) (Required)Ability to balance risk against operational impact (Required)Strong organisational and reporting skills (supporting audit/compliance, communicating remediation status) (Required)Proactive approach and ability to work across multiple teams and vendors. (Required)WE VALUE YOUR IMPACTAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.Salary Range:60,800.00 - 91,200.00 per annum (depending on experience)This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.30 days’ holiday plus