At a Glance
- Tasks: Lead the Front Office team and ensure exceptional guest experiences in a busy hotel.
- Company: Join Pestana Chelsea Bridge Hotel, part of a renowned international hotel group.
- Benefits: Career development opportunities and a supportive team environment.
- Other info: Flexible shifts, including weekends, in a dynamic hotel setting.
- Why this job: Make a real impact in hospitality and enhance guest satisfaction every day.
- Qualifications: Previous Front Office experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Assistant Front Office Manager
Pestana Chelsea Bridge Hotel is looking for an experienced, confident, and guest-focused Assistant Front Office Manager to join our team.
This is an excellent opportunity for a hospitality professional who enjoys leading from the front, supporting a team, and delivering a high standard of service in a busy hotel environment.
As Assistant Front Office Manager, you will support the Front Office Manager in the day-to-day running of the department and help ensure that every guest receives a warm, professional, and efficient experience from arrival to departure.
Key Responsibilities
- Support the Front Office Manager in the daily operation of the Front Office department
- Oversee smooth and efficient check-in and check-out procedures
- Supervise the Front Office team and lead by example on shift
- Ensure high standards of guest service are delivered at all times
- Handle guest queries, requests, and complaints promptly and professionally
- Assist with room allocations, guest profiles, billing, and reservations
- Ensure all Front Office procedures are followed correctly and consistently
- Use Opera Cloud to manage guest records, reservations, room status, and billing accurately
- Support the training and development of Front Office team members
- Assist with rota planning and daily team organisation
- Monitor team performance and provide day-to-day guidance where needed
- Liaise closely with Housekeeping, Maintenance, Reservations, and other departments to ensure a seamless guest journey
- Act as the main point of support in the absence of the Front Office Manager
- Help maintain a positive, professional, and team-focused working environment
- Ensure compliance with company policies, procedures, and health and safety standards
- What We Are Looking For
- Previous Front Office experience within a hotel environment
- Previous supervisory experience preferred
- Strong knowledge of Front Office operations and guest service standards
- Good working knowledge of Opera Cloud is essential
- Excellent communication and interpersonal skills
- Strong leadership skills with the ability to motivate and support a team
- A hands-on approach and the ability to remain calm under pressure
- Good problem-solving skills and attention to detail
- A professional appearance and guest-focused attitude
- Flexibility to work shifts, including weekends and bank holidays
- Why Join Pestana Chelsea Bridge Hotel
- Opportunity to join a well-established international hotel group
- Supportive team environment
- Career development opportunities within the business
- A chance to play a key role in delivering excellent guest experiences
If you are passionate about hospitality and ready to take the next step in your Front Office career, we would love to hear from you.
Pestana Hotel Group is an equal opportunities employer and is committed to creating an inclusive and supportive workplace for all.
Assistant Front Office Manager in London employer: Grupo Pestana
Pestana Chelsea Bridge Hotel is an exceptional employer, offering a supportive team environment and ample career development opportunities within a well-established international hotel group. As an Assistant Front Office Manager, you will play a vital role in delivering outstanding guest experiences while working in a dynamic and inclusive workplace that values professionalism and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Grupo Pestana. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Grupo Pestana
Don't be shy about reaching out to Grupo Pestana directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Grupo Pestana and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Grupo Pestana
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
