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- Tasks: Resolve IT support requests and manage Microsoft technologies for diverse clients.
- Company: Join Quorum, a leading Microsoft Partner in Scotland with a collaborative culture.
- Benefits: Competitive salary, private healthcare, flexible holidays, and exceptional training opportunities.
- Other info: Dynamic environment with opportunities for career advancement and knowledge-sharing.
- Why this job: Be part of a supportive team that values your growth and expertise in tech.
- Qualifications: Experience with Microsoft technologies and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Join one of Scotland's leading Microsoft Partners and take your career to the next level. Quorum is one of the largest Microsoft Partners in Scotland and a Microsoft Direct Cloud Solutions Provider (CSP). We're expanding our award-winning Managed Services team and are looking for passionate, talented IT Support Analysts to help us deliver world-class service to our diverse range of clients.
If you eat, breathe, and sleep technology and want to work with a company that will fully support your professional growth, this could be the perfect role for you.
About Us
Quorum is an employee-owned Scottish success story. Our expertise spans:
- Microsoft Modern Workplace
- Azure Cloud Adoption & Migration
- Data Platform
- Security & Identity
- Cloud Application Development
We work with major financial institutions, innovative SMEs, and everything in between. With strong values, a collaborative culture, and exceptionally low turnover, we're proud to be recognised for our family-friendly, flexible working environment.
The Role: IT Support Analyst
As a key member of our Managed Services team, you'll work across a wide range of Microsoft technologies, gaining hands-on experience in both cloud and on-prem environments. Expect variety, ownership, and opportunities to continually expand your skill set.
Your Responsibilities Will Include
- Resolving support requests from managed service clients using your own expertise and vendor resources
- Carrying out site visits on a rotational basis
- Proactively managing and responding to automated alerts
- Administering, maintaining, and troubleshooting Microsoft servers and desktops
- Delivering hands-on fixes, installations, upgrades, and patching
- Collaborating with Microsoft and other vendors for advanced troubleshooting and escalations
What We're Looking For
We want individuals who take pride in their work, own their tasks, and care about delivering outstanding service.
You Will Bring
- Strong organisational skills with the ability to manage and update your ticket queue effectively
- A proactive mindset and willingness to drive improvements in efficiency and service delivery
- Experience with Microsoft technologies such as; Azure Administration, Teams Administration, Azure Virtual Desktop, Intune
- A current Microsoft certification — or equivalent demonstrable knowledge
- Excellent communication skills, able to work with both technical and non-technical audiences
- Previous MSP experience (desirable)
- Experience in Legal or Financial Services environments (advantageous)
Why Join Quorum?
We don't just say we value our people — we prove it.
Our Outstanding Benefits Package Includes
- Highly competitive salary
- Contributory pension
- Private healthcare
- Flexible holiday buy/sell options
- Home broadband covered
- Exceptional training & development opportunities
- Annual personal technical budget
- Opportunity to earn annual bonuses via Microsoft Accreditations
On top of all this, you'll join a friendly, supportive team that genuinely cares about helping each other grow. Our culture is built on knowledge-sharing, collaboration, and flexibility.
Ready to grow with us? If you're looking for a role where you'll be challenged, supported, and given the tools to continually advance your career, Quorum could be the perfect fit. Apply today and become part of a team that's shaping the future of Microsoft technologies in Scotland.
IT Support Analyst employer: Grupo Orsa
Contact Detail:
Grupo Orsa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Quorum on LinkedIn or attend local tech meetups. Building connections can give you insider info and might just land you an interview.
✨Tip Number 2
Show off your skills! If you have experience with Microsoft technologies, create a portfolio or a project that highlights your expertise. This can be a great conversation starter during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would handle specific issues and be ready to share your thought process. We love seeing problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Quorum.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight your experience with Microsoft technologies and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about technology and how you can contribute to our team. Share specific examples of your problem-solving skills and customer service experience.
Show Off Your Communication Skills: Since you'll be working with both technical and non-technical audiences, make sure your application showcases your ability to communicate clearly. Use straightforward language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Grupo Orsa
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Azure and Teams. Be ready to discuss your hands-on experience and any relevant certifications you hold. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved support requests in the past. Think about times when you had to troubleshoot issues or improve service delivery. This will demonstrate your proactive mindset and ability to handle challenges.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical audiences. Good communication is key in IT support, so be prepared to showcase this skill during your interview.
✨Emphasise Your Team Spirit
Quorum values collaboration, so highlight your experience working in teams. Share examples of how you've contributed to a positive team environment and supported your colleagues. This will show that you align with their culture and are ready to contribute to their success.