At a Glance
- Tasks: Manage and coordinate service engineers while providing technical support and guidance.
- Company: Join Orona, a leader in sustainable vertical transportation with a strong team culture.
- Benefits: Enjoy competitive salary, generous holiday allowance, and health benefits.
- Other info: Ongoing training and development opportunities for your career growth.
- Why this job: Take your lift engineering career to the next level with a stable and growing company.
- Qualifications: Experience as a Service Engineer or in Engineering, with NVQ 3 or equivalent.
The predicted salary is between 30000 - 40000 £ per year.
Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments. Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.
Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world. Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.
The Role
We are currently looking for a Service Supervisor to join our busy Sheffield office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team.
Key Responsibilities
- All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
- Providing technical assistance and guidance to the Service team
- Establishing and planning engineer's routes including re-routing on MS2 app to maximize production and reduce travel times, fuel costs etc.
- Ensuring all planned visits are completed per calendar month.
- Reviewing and influencing engineers productivity
- Dealing with call outs, reviewing troublesome lift, following up with clients and communicating proposals to resolve.
- Co-ordinating any resolution actions required with engineers and FT's
- Managing isolated lifts to ensure minimum downtime and rapid resolution.
- Co-ordinating external and internal training requirements and mentoring the teams progression.
- Undertaking Maintenance Audits and ensuring overall H&S compliance
- Providing customer technical support as required and improvement and repair
What We’re Looking For
To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Or come from an Engineering background (Mechanical or Electronics). Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.
Clean UK driving licence (essential)
Right to Work in the UK (mandatory)
If you are ambitious, safety-driven, and ready to take the next step in your lift engineering career, we would love to hear from you.
Why Join ORONA?
We offer more than just a job — we offer long-term career development within a stable and growing company.
What We Offer:
- Attractive Salary: Competitive pay that reflects your skills and experience
- Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
- Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
- Peace of Mind: Life Insurance to support you and your loved ones
- Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
- Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
- Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges
- Eye Care: Eyecare vouchers to help keep your vision sharp
- Recognition for Longevity: Long Service Awards to celebrate your milestones with us
- Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
- Continuous Growth: Ongoing Training & Development opportunities to support your career journey
Join ORONA and be part of a company moving the world safely and efficiently every day.
Lift Service Supervisor in Sheffield employer: Grupo Orona
Orona is an exceptional employer, offering a dynamic work environment in Sheffield where innovation meets sustainability in vertical transportation. With a strong commitment to employee development, generous benefits including competitive salaries, extensive holiday allowances, and a supportive health and wellbeing programme, Orona fosters a culture of growth and collaboration. Join a team that values your contributions and provides the opportunity to make a meaningful impact in a leading European business group.
StudySmarter Expert Advice🤫
We think this is how you could land Lift Service Supervisor in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift and escalator industry. Attend local meetups or online webinars to get your name out there. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience as a Service Engineer, make sure to highlight that in conversations. Share specific examples of how you've solved problems or improved processes in your previous roles.
✨Tip Number 3
Don’t just apply—engage! When you find a role you like at Orona, reach out directly to the hiring manager or team members on LinkedIn. A friendly message can set you apart from the crowd and show your genuine interest.
✨Tip Number 4
Prepare for the interview by researching Orona’s projects and values. Be ready to discuss how your background aligns with their commitment to safety and innovation. This shows you’re not just looking for any job, but you want to be part of their mission!
We think you need these skills to ace Lift Service Supervisor in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lift Service Supervisor role. Highlight your relevant experience, especially in service or repairs engineering, and any team management skills you have. We want to see how your background aligns with what we do at Orona!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the lift industry and how your skills can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Technical Skills:Since this role involves providing technical assistance, make sure to highlight your technical skills and qualifications, like your NVQ 3 or equivalent experience. We’re looking for someone who can hit the ground running, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Grupo Orona
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to lifts and escalators. Understand the latest technologies and safety standards in the industry, as well as Orona's specific products and services. This will show that you're genuinely interested and prepared.
✨Show Your Leadership Skills
As a Service Supervisor, you'll be managing a team. Be ready to discuss your previous experiences in leading or coordinating teams. Share examples of how you've motivated others, resolved conflicts, or improved productivity in past roles.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with a troublesome lift or managing engineer routes. Think through potential scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role, team dynamics, or Orona's future projects. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and career goals.
