At a Glance
- Tasks: Support National Account Managers and ensure exceptional service for our national customers.
- Company: Join Orona, a leader in sustainable vertical transportation with a collaborative culture.
- Benefits: Competitive salary, generous holiday allowance, pension scheme, and health benefits.
- Other info: Ongoing training and development opportunities for your career growth.
- Why this job: Be part of a team that moves the world safely and efficiently every day.
- Qualifications: Experience in admin or customer service, strong organisational skills, and a customer-focused approach.
The predicted salary is between 27000 - 33000 £ per year.
Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments. Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.
The Role
As a Key Accounts Executive, you will provide vital administrative and operational support to our National Account Managers, working closely with Regional Service and Account Managers to ensure exceptional service is delivered to our national customers. You will be responsible for maintaining accurate customer and contract data, coordinating service activity, producing client and internal reports, supporting quotations and repairs, and ensuring all operational processes are completed accurately and on time.
Key Responsibilities
- Provide day-to-day support to National Account Managers and Regional Service Teams
- Maintain accurate customer, contract, site and equipment records within the Service Management System
- Update and manage client reporting systems, ensuring information is accurate and up to date
- Produce and distribute internal and customer reports in line with service level requirements
- Coordinate with Regional Service Teams to ensure planned maintenance and additional works are completed within agreed timescales
- Receive, process and manage job sheets, quotations and operational documentation from regional teams
- Input and maintain data across service management and client reporting systems
- Monitor service delivery performance and highlight any issues requiring action
- Act as a key point of contact for customer enquiries, providing professional and timely communication
- Manage correspondence, electronic filing and general office administration for key accounts
- Prepare and issue standard quotations for repair works as directed by Regional Service and Account Managers
- Process customer orders and coordinate programme timings with regional teams, providing regular progress updates to customers
- Liaise with internal teams to ensure customer expectations and contractual service levels are consistently achieved
If you are ambitious, safety-driven, and ready to take the next step in your lift engineering career, we would love to hear from you.
What We Offer:
- Attractive Salary: Competitive pay that reflects your skills and experience
- Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
- Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
- Peace of Mind: Life Insurance to support you and your loved ones
- Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
- Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
- Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges
- Eye Care: Eyecare vouchers to help keep your vision sharp
- Recognition for Longevity: Long Service Awards to celebrate your milestones with us
- Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
- Continuous Growth: Ongoing Training & Development opportunities to support your career journey
Join ORONA and be part of a company moving the world safely and efficiently every day.
Requirements
- Previous experience in an administrative, customer service or contract support role
- A customer-focused approach with the ability to build strong relationships
- Strong organisational skills with excellent attention to detail
- Confident using Microsoft Office, particularly Word and Excel, with experience working across databases or service management systems
- Excellent communication skills with a professional and approachable manner
- A proactive team player who can manage multiple priorities and adapt to changing business needs
Key Accounts Executive in Sheffield employer: Grupo Orona
Grupo Orona is an excellent employer for aspiring Lift Engineers in Chichester, providing a supportive work culture that prioritises safety and efficiency. With a strong focus on employee growth through their Transferable Skills Programme, you will gain invaluable experience while working towards NVQ qualifications, all backed by competitive benefits including generous leave, pension contributions, and health & wellbeing programs.
StudySmarter Expert Advice🤫
We think this is how you could land Key Accounts Executive in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grupo Orona. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grupo Orona before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Accounts Executive in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grupo Orona:Your cover letter is your chance to shine! Tell us why you want to work at Grupo Orona specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grupo Orona!
How to prepare for a job interview at Grupo Orona
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
