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For Companies At a Glance
- Tasks: Lead a team of engineers, optimise routes, and ensure top-notch service delivery.
- Company: Join Orona, a leader in sustainable vertical transportation.
- Benefits: Competitive salary, generous holiday allowance, and health benefits.
- Other info: Enjoy ongoing training and a supportive work environment.
- Why this job: Make a real impact in a dynamic role with growth opportunities.
- Qualifications: Experience in service engineering and team coordination preferred.
The predicted salary is between 30000 - 40000 £ per year.
Orona is a leading European company in sustainable vertical transportation.
The Role
We are currently looking for a Service Supervisor to join our busy Warrington office. The successful candidate will work alongside the Service Manager, splitting time between office-based duties and field activities assisting the service and call‑out team.
Key Responsibilities
- Manage day‑to‑day coordination of Service Engineers and Field Technicians.
- Provide technical assistance and guidance to the Service team.
- Plan and optimise engineers’ routes using MS2 app to maximise productivity and reduce travel times and fuel costs.
- Ensure all planned visits are completed within each calendar month.
- Review and influence engineer productivity.
- Avoid call‑outs and address troublesome lifts, following up with clients and communicating proposals for resolution.
- Coordinate any required actions with engineers and field technicians.
- Manage isolated lifts to minimise downtime and achieve rapid resolution.
- Coordinate external and internal training requirements and mentor team progression.
- Conduct maintenance audits and ensure overall H&S compliance.
- Provide customer technical support as required, focusing on improvement and repair.
What We’re Looking For
- Demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ3 qualification or equivalent experience.
- Background in Mechanical or Electronics engineering.
- Experience managing or coordinating a team is an advantage (training will be provided).
- Clean UK driving licence (essential).
- Right to work in the UK (mandatory).
What We Offer
- Attractive Salary: Competitive pay that reflects your skills and experience.
- Generous Holiday Allowance: 25 days of annual leave, increasing to 30 with service, plus 8 public holidays.
- Secure Future: Pension scheme with increasing company contributions.
- Peace of Mind: Life Insurance to support you and your loved ones.
- Health & Wellbeing: Medical Cash Back Plan and 24/7 GP services.
- Family‑Friendly Benefits: Enhanced leave for family events and emergencies.
- Support When You Need It: Employee Assistance Programme with confidential support.
- Eye Care: Eyecare vouchers.
- Recognition for Longevity: Long Service Awards.
- Referral Rewards: Recruitment Referral Fee for finding top talent.
- Continuous Growth: Ongoing Training & Development opportunities.
Join ORONA and be part of a company moving the world safely and efficiently every day.
Service Supervisor - Scotec in Glasgow employer: Grupo Orona
Contact Detail:
Grupo Orona Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Supervisor - Scotec in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Supervisor role.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. We want you to show how your experience aligns with their mission in sustainable vertical transportation. Practice common interview questions and think of examples from your past that highlight your skills in managing teams and technical support.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the perfect fit for the Service Supervisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us at StudySmarter.
We think you need these skills to ace Service Supervisor - Scotec in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in mechanical or electronics engineering, and any relevant team management experience. We want to see how you fit into our vision!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Supervisor role. Mention your experience with service coordination and how you can contribute to our team's success at Orona.
Showcase Your Technical Skills: Since this role involves providing technical assistance, make sure to highlight your technical skills and any relevant qualifications. We love seeing candidates who can demonstrate their problem-solving abilities and knowledge of the industry.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Orona!
How to prepare for a job interview at Grupo Orona
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to mechanical and electronics engineering. Be ready to discuss your experience as a Service or Repairs Engineer, and think of specific examples where you've successfully managed or coordinated a team.
✨Showcase Your Leadership Skills
Even if you haven't formally managed a team before, think about times when you've taken the lead on projects or helped guide others. Be prepared to share these experiences during the interview to demonstrate your potential as a Service Supervisor.
✨Familiarise Yourself with the Tools
Since you'll be using the MS2 app for planning and optimising routes, it’s a good idea to familiarise yourself with similar tools or apps. Mentioning your adaptability to new technologies can really impress the interviewers.
✨Prepare Questions
Have a few thoughtful questions ready about the company culture, team dynamics, or specific challenges the service team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.