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- Tasks: Coordinate repairs, manage customer orders, and ensure smooth communication with clients.
- Company: Join Orona, a leader in sustainable vertical transportation with a strong team culture.
- Benefits: Enjoy 25 days holiday, pension contributions, medical cash back, and training opportunities.
- Why this job: Be part of a dynamic team making a real impact in the lift and escalator industry.
- Qualifications: Experience in customer relations and proficiency in Microsoft Office required.
- Other info: Office-based role with excellent career growth and supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments. Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, optimising traffic management, available space, and travel comfort.
Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world. Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full-time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.
We are looking for a Repairs Coordinator to join our team based in our Glasgow Office. Responsibilities will include:
- Updating internal systems on receipt of customer order/insurance works etc.
- Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
- Order materials as required and supported by company technicians with any technical queries.
- Manage inwards materials and collate and arrange for distribution to in-house engineers and sub-contractors as required.
- On completion of repairs will close down ensuring monthly targets are at least achieved.
- Management of live order book, forecast for production and providing accurate reporting to management team.
- Manage and guide customer expectations on the company’s services.
- Support the regional office service administration functions, including the call.
Skills, Education and Experience
We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations. You must be confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative. Key interpersonal skills include being approachable, organised and able to work to demanding deadlines. Based in the office 5 days a week.
Benefits include:
- 25 days holiday (rising to 30 days with service) + 8 days Bank Holidays
- Pension (Company contributions rising with service)
- Life Assurance
- Medical Cash Back Plan
- Enhanced Family Friendly Leave
- GP 24/7
- Employee Assistance Program
- Long Service Awards
- Recruitment referral fee
- Training and Development opportunities
Repairs Coordinator in Glasgow employer: Grupo Orona
Contact Detail:
Grupo Orona Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Orona or similar companies. A friendly chat can open doors and give you insights that might just land you that Repairs Coordinator role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Orona’s products and services, and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for customer service roles and how you’d handle specific scenarios related to repairs coordination. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Orona team. Let’s get you that job!
We think you need these skills to ace Repairs Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Coordinator role. Highlight your experience in customer relations and any relevant skills, especially with Microsoft Office. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Orona. Share specific examples of how you've exceeded customer expectations in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves regular contact with customers, make sure your application reflects your strong communication skills. Whether it's through your writing style or how you present your experiences, we want to see that you can connect with people.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Grupo Orona
✨Know Your Stuff
Before the interview, make sure you understand Orona's products and services inside out. Familiarise yourself with their approach to sustainable vertical transportation and how they manage customer relationships. This will show that you're genuinely interested in the company and its mission.
✨Showcase Your Communication Skills
As a Repairs Coordinator, you'll be in regular contact with customers. Prepare examples of how you've effectively communicated with clients in the past, whether through email or phone. Highlight your ability to manage expectations and resolve issues, as this is crucial for the role.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple tasks and deadlines. Bring up any tools or methods you use to stay on top of your workload. Being proactive in your approach will resonate well with the interviewers, especially since the role involves managing live orders and materials.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and future projects at Orona. This not only shows your interest but also helps you gauge if the company is the right fit for you. Asking about training and development opportunities can also highlight your eagerness to grow within the company.