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For Companies At a Glance
- Tasks: Manage systems and support for Council Tax, Housing Benefits, and Business Rates.
- Company: Join East Herts Council, a supportive and inclusive workplace.
- Benefits: Enjoy flexible working, generous leave, and a well-being programme.
- Why this job: Make a real difference in local services while developing your leadership skills.
- Qualifications: 5+ years in management with strong knowledge of relevant legislation.
- Other info: Blended working options and a commitment to diversity.
The predicted salary is between 44804 - 47910 £ per year.
We are looking for an experienced and motivated Assistant Manager - Systems, Support and Control to join our team. This is a key role supporting the effective delivery of Council Tax, Housing Benefits and Business Rates. You will play a vital part in ensuring services are delivered efficiently, accurately and in line with legislation, while maintaining a strong focus on customer service and continuous improvements.
Responsibilities
- The administration of Housing Benefits, Council Tax and National Non-Domestic Rates
- System administration
- Managing staff working in different disciplines, across different sites and from home
- Ensuring all performance targets are achieved
- To support the shared service managers in all aspects of the shared service functions and operations
- And all other relevant duties required for the operation of the shared service
What We Are Looking For
- At least 5 years' relevant management experience in Revenues and Benefits
- Strong knowledge of Council Tax, NNDR, and associated legislation
- Proven leadership and team management skills across diverse operations
- IRRV Technician qualified or equivalent experience is desirable
- Excellent communication skills
What can we offer you?
- A stimulating and supportive work environment
- Blended working (remote/office)
- Flexible working arrangements, including flexi-time
- 26-29 days' annual leave rising to 34 days with 5 years' local government service
- Employee well-being programme
- Free parking when you are in the office
For an informal discussion about the role and to find out more about East Herts Council's ambition, please contact Tanya Booker, Manager - System, Support & Control. Closing date: 15th February 2026.
We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.
System, Support & Control Assistant Manager employer: Grupo Digital Mexicano, SA de CV
Contact Detail:
Grupo Digital Mexicano, SA de CV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System, Support & Control Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that fits you perfectly.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their mission, especially in areas like customer service and continuous improvement.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your management experience and how it relates to the role of Assistant Manager - Systems, Support and Control.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace System, Support & Control Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Assistant Manager - Systems, Support and Control. Highlight your relevant management experience in Revenues and Benefits, and don’t forget to showcase your knowledge of Council Tax and associated legislation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your leadership skills and how you’ve successfully managed teams across different operations in the past.
Showcase Your Communication Skills: Since excellent communication is key for this position, make sure to demonstrate your communication skills in your application. Whether it’s through clear language in your CV or a well-structured cover letter, let us see how you can convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily!
How to prepare for a job interview at Grupo Digital Mexicano, SA de CV
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax, Housing Benefits, and Business Rates. Familiarise yourself with the relevant legislation and any recent changes. This will show that you're not just qualified but genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in diverse settings. Think about specific challenges you've faced and how you overcame them. This will demonstrate your proven leadership abilities and your capacity to manage staff effectively.
✨Customer Service Focus
Be ready to discuss how you prioritise customer service in your work. Share instances where you've improved service delivery or resolved issues for clients. This is crucial for the role, so make it a key part of your conversation.
✨Ask Insightful Questions
Prepare thoughtful questions about the shared service functions and operations. This shows your enthusiasm for the role and helps you understand how you can contribute to the team's success. Plus, it gives you a chance to gauge if the company culture aligns with your values.
