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- Tasks: Lead the delivery of Council Tax and Business Rates functions with a focus on operational excellence.
- Company: Join East Herts Council, committed to public service and community impact.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Why this job: Make a real difference in local governance while developing your leadership skills.
- Qualifications: 5+ years in management with strong knowledge of Revenues and Benefits.
- Other info: Opportunities for part-time work and career growth in a diverse team.
The predicted salary is between 54189 - 60547 £ per year.
Location: Hertford, SG13 8EQ
Contract: Permanent
Salary: £54189 - £60547 inclusive of local weighting
Working Hours: 37
Department: Revenue and Benefits
Job Introduction
Are you a strategic leader with a passion for public service and operational excellence? We are looking for a Shared Service Manager Revenues to join our senior management team within the Revenues & Benefits Shared Service.
About The Role
As a key member of the leadership team, you will be responsible for the effective and efficient delivery of the Council Tax and Business Rates functions across our shared service. You will manage multi-disciplinary teams across multiple sites and remote settings, ensuring high performance, compliance, and excellent customer service.
You Will Also:
- Oversee the collection of over £200 million in revenues and support benefit payments exceeding £60 million.
- Lead on the administration and collection of Council Tax and National Non-Domestic Rates (NNDR).
- Ensure accurate maintenance of the tax base, collection fund records, and valuation lists.
- Drive performance, innovation, and continuous improvement across the service.
- Liaise with internal and external stakeholders, including government bodies and auditors.
- Support the Assistant Director and deputise as required.
What We're Looking For
We are seeking a confident and experienced professional who can demonstrate:
- At least 5 years of relevant management experience in Revenues and/or Benefits.
- Strong knowledge of Council Tax, NNDR, and associated legislation.
- Proven leadership and team management skills across diverse operations.
- Excellent communication, analytical, and decision-making abilities.
- IRRV Technician qualification or equivalent experience is desirable.
Key Competencies
- Personal effectiveness and resilience
- Analytical thinking and problem-solving
- People management and team leadership
- Customer focus and service delivery
- External and commercial awareness
- Resource and budget management
What can we offer you?
- A stimulating and supportive work environment
- Blending working (remote/office)
- Flexible working arrangements, including flexi-time
- 26-29 days' annual leave rising to 34 days with 5 years' local government service
- Employee well-being programme
- Free parking when you are in the office
Whilst this role is offered on a full-time basis, we are prepared to consider part-time applications or requests for compressed working hours (subject to business need).
How To Apply
For an informal discussion about the role and to find out more about East Herts Council's ambition, please contact Carol Bulloch, Assistant Director Revenues & Benefits.
Closing date: 8th February 2026 at 5pm
Interviews will be held w/c 16th February 2026
We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.
Shared Service Manager Revenues employer: Grupo Digital Mexicano, SA de CV
Contact Detail:
Grupo Digital Mexicano, SA de CV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shared Service Manager Revenues
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to make those personal connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to public service and operational excellence. We recommend practising common interview questions and having examples ready that showcase your leadership and team management skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest reiterating your interest in the position and highlighting how your experience aligns with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. So, keep an eye out and get your applications in!
We think you need these skills to ace Shared Service Manager Revenues
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Revenues and Benefits. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Shared Service Manager, you'll need to demonstrate strong leadership abilities. Use your application to share examples of how you've successfully managed teams and driven performance in previous roles. We love a good success story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re the right fit for the job!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Grupo Digital Mexicano, SA de CV
✨Know Your Numbers
As a Shared Service Manager Revenues, you'll be overseeing significant financial operations. Brush up on your knowledge of Council Tax and Business Rates, including the latest legislation. Be prepared to discuss how you would manage the collection of over £200 million in revenues.
✨Showcase Your Leadership Skills
This role requires strong leadership across multi-disciplinary teams. Think of examples from your past where you've successfully led a team or improved performance. Be ready to share specific strategies you used to drive innovation and continuous improvement.
✨Engage with Stakeholders
You'll need to liaise with various stakeholders, including government bodies and auditors. Prepare to discuss how you've effectively communicated and built relationships with external partners in previous roles. Highlight any experience you have in managing stakeholder expectations.
✨Demonstrate Analytical Thinking
Analytical skills are crucial for this position. Be ready to tackle hypothetical scenarios during the interview that test your problem-solving abilities. Think about how you would approach maintaining accurate tax base records and collection fund records, and be prepared to explain your thought process.
