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- Tasks: Coordinate and support Membership, Foundation, and Professional Development activities.
- Company: Join a dynamic team at Skills and Education Group.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact in education and professional development while enhancing your skills.
- Qualifications: Good standard of education and experience in event planning and customer service.
- Other info: Enjoy a supportive environment with a focus on continuous improvement and teamwork.
The predicted salary is between 27418 - 29449 £ per year.
Job Purpose
To co-ordinate and support the planning, administration, and delivery of Membership, Foundation and Professional Development activities.
Main Duties And Responsibilities
- To work with the Membership, Foundation and Professional Development Manager and Heads of Relationships and Business Growth to ensure successful delivery of the Group's Membership, Foundation and CPD offer.
- To support Membership Foundation and Professional Development Manager in operation and evaluation of Foundation activities and professional development programme.
- To take responsibility for development of CPD programme, identifying potential session leaders, fruitful subject areas or blind spots in member knowledge.
- To co-ordinate and provide comprehensive advice, guidance and support to Members and individuals booking onto professional development activities.
- To proactively use telephone, video call and email to promote upcoming CPD events with professional development contacts and to generate leads for Relationship Management and Business Growth teams for bespoke training.
- To lead on the administration of membership applications, onboarding, engagement and renewal to ensure retention targets are achieved and cash-flow is maintained with timely invoicing.
- To maintain accurate membership records, tracking member usage across Foundation and CPD offer.
- To take responsibility for the development and marketing of professional development and membership activity on an ongoing basis ensuring that any event cancellations are minimal.
- To ensure the website is kept up-to-date and is accurate with event information relating to professional development activity.
- To ensure enquiries relating to Membership, Foundation and Professional Development are handled and responded within 3 working days.
- To provide support with enquiries relating to bespoke training activity.
- To support the Head of Centre in the planning, registration and certification of qualifications delivered by Skills and Education Group Training and related EQAs.
- To lead in the collation and analysis of participant feedback from networking, CPD and other member events so as to deliver improvements in our offer on an ongoing basis.
- To lead on all operational requirements for training activities (room booking, catering, equipment hire) etc.
- To ensure information on professional development enquiries and bookings are provided to the relevant internal colleagues.
- To deliver excellent customer service to internal and external customers and stakeholders.
- To ensure effective and efficient control of information and data in line with GDPR requirements.
The above duties are not exclusive or exhaustive, and the post holder may be required to carry out such other appropriate duties as may be determined by the Membership, Foundation and Professional Development Manager. The post holder will be expected to adopt a flexible approach to ensure the efficient and effective operation of the Group.
Other Duties
- To ensure awareness of, and compliance with, all health and safety requirements taking reasonable care of the health and safety of yourself and other persons in accordance with the provision of health and safety legislation.
- To exercise proper care in operating, handling, and safeguarding any equipment and appliances provided and issued by Skills and Education Group for individual or collective use in the performance of duties.
- To keep up to date, so far as is necessary for the efficient executive of the role, with new legislation, procedures, and methods.
- To participate in the Company’s appraisal process and to undertake appropriate training/development to ensure up-to-date knowledge and practices are applied and maintained for the efficient and effective performance of the post and to support the Company’s strategic objectives.
- To uphold and promote the Company’s Equal Opportunities and Diversity policies and practices.
- To present an appropriate professional image on official Company business.
Terms and Conditions
This post is subject to the terms and conditions determined by the Skills and Education Group.
Person Specification
- Qualifications
Good standard of education evidenced by GCSEs or equivalent - E
Level 3 in Customer Service/Business Administration - D
Relevant professional development related qualification - D - Knowledge And Experience
Accurate data management skills including entry, validation and reporting - E
Knowledge of CPD (Continuing Professional Development) programme management - D
Knowledge of working in education, training or professional membership environments - D
Experience of event planning, administration and delivery - E
Experience of managing databases and reporting - D
Experience in marketing, selling and promoting events - D - Skills
Excellent IT skills, competent in Microsoft Office - E
High standards of accuracy and attention to detail - E
Excellent verbal and written communication skills - E
Strong interpersonal skills - E
Organisational and time management skills with the ability to manage and prioritise workload - E
Effective problem solving and decision making skills - E
Ability to work effectively across teams - E
Ability to collate, analyse and report participant feedback - E - Personal Attributes
Ability to use own initiative and know when to seek guidance - E
Treats people fairly and respectfully - E
Acts with professional integrity at all times - E
Committed to high standards of quality and continuous improvement - E
Ability to work effectively under pressure and meet deadlines - E
Able to develop and maintain strong, professional working relationships - E
Flexible approach to work and tasks - E - Additional
Flexibility in working hours if necessary - E
Capability to work from home if required - E
Senior Membership, Foundation and Professional Development Officer in Kimberley employer: Grupo CIDEXA
Contact Detail:
Grupo CIDEXA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Membership, Foundation and Professional Development Officer in Kimberley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to shine, so practice common interview questions and think of examples that showcase your skills and experience relevant to the role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Senior Membership, Foundation and Professional Development Officer in Kimberley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in membership, foundation, and professional development. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of interaction with members and stakeholders, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills: We’re looking for someone who can manage multiple tasks effectively. In your application, mention any experience you have with event planning or managing databases, as these are key aspects of the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Grupo CIDEXA
✨Know Your Stuff
Make sure you understand the key responsibilities of the Senior Membership, Foundation and Professional Development Officer role. Familiarise yourself with CPD programmes and membership management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in event planning, data management, and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to see how you can add value.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's goals for the Membership and Professional Development areas. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
✨Be Personable and Professional
Remember, they’re not just looking for skills; they want someone who fits into their team. Be friendly, approachable, and professional throughout the interview. Show that you can build strong relationships, as this role involves a lot of interaction with members and stakeholders.
