At a Glance
- Tasks: Solve technical challenges with telemetry and sensor systems for sustainable water management.
- Company: Join Grundfos, a leader in innovative water solutions with a supportive culture.
- Benefits: Flexible hours, health insurance, annual bonuses, and extra leave for volunteering.
- Other info: Inclusive environment that values diversity and offers professional development opportunities.
- Why this job: Make a real impact on water sustainability while growing your technical skills.
- Qualifications: 3+ years in technical support, strong troubleshooting skills, and knowledge of telemetry systems.
The predicted salary is between 45000 - 50000 £ per year.
Are you passionate about solving complex technical challenges with telemetry and sensor systems that help the world move water more sustainably? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Technical Support Engineer, you will be providing expert technical support for telemetry tools and sensor equipment, diagnosing issues, and ensuring our customers and internal teams receive timely, effective solutions that keep critical water infrastructure running smoothly. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
What will you be doing?
As a key part of the Technical Support team, you'll create impact by delivering reliable technical expertise that ensures our telemetry and sensor solutions perform at their best, directly supporting Grundfos's mission to advance sustainable water management. Your main responsibilities include:
- Diagnosing and resolving technical issues related to telemetry tools, sensor equipment, and associated software platforms
- Providing remote and on-site support to customers and field engineers, ensuring minimal downtime of critical systems
- Collaborating with product development and engineering teams to escalate complex issues and feed back field insights
- Creating and maintaining technical documentation, troubleshooting guides, and knowledge base articles
- Supporting the installation, commissioning, and configuration of telemetry and sensor solutions
- Identifying recurring issues and recommending improvements to enhance product reliability and customer experience
What makes you a great fit?
Above all, you are a hands-on technical problem solver with strong knowledge of telemetry systems, sensor technologies, and a genuine drive to deliver outstanding support experiences. We would also imagine that you have:
- 3+ years of experience in a technical support or field engineering role involving telemetry, sensors, or instrumentation
- Solid understanding of communication protocols (e.g., MQTT, Modbus, Cellular IoT) and sensor technologies
- Strong troubleshooting and diagnostic skills across hardware and software systems
- Excellent communication skills with the ability to explain technical concepts to diverse audiences
It is a plus if you also have:
- Experience with water or pump industry applications and SCADA systems
- Familiarity with IoT platforms and cloud-based monitoring solutions
- HNC/HND or degree in electronics, electrical engineering, or a related discipline
Why you will love working here
We care! Day to day, you can look forward to:
- A working environment built around your needs, with flexible hours, home working opportunities and parental support.
- Annual bonuses, health insurance and a strong focus on well-being activities.
- Three days' additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. Are you ready to unlock possibilities at Grundfos? Apply today!
To get to know us better, follow us on LinkedIn or visit grundfos.com
Technical Support Engineer - Digital Customer Success employer: GRUNDFOS
At Grundfos, we are dedicated to fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. As a Technical Support Engineer, you will benefit from flexible working hours, comprehensive health insurance, and opportunities for continuous learning, all while contributing to our mission of sustainable water management. Join us in making a meaningful impact while enjoying a culture that values diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - Digital Customer Success
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GRUNDFOS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GRUNDFOS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer - Digital Customer Success
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GRUNDFOS:Your cover letter is your chance to shine! Tell us why you want to work at GRUNDFOS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GRUNDFOS!
How to prepare for a job interview at GRUNDFOS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
