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- Tasks: Join us as a Senior Service Technician, handling installations and maintenance of water treatment systems.
- Company: GRUNDFOS is a leading company in water treatment solutions, committed to sustainability and innovation.
- Benefits: Enjoy a competitive salary, training programs, a company vehicle, and a flexible work-life balance.
- Why this job: Be part of a dynamic team, make a real impact, and enhance your technical skills in an international environment.
- Qualifications: 5+ years of experience in water treatment systems and a valid UK driving license are essential.
- Other info: This is a home-based role with opportunities for growth and development within the company.
The predicted salary is between 36000 - 60000 £ per year.
Overview
What does the job entail? As a Senior Service Technician, you will be responsible for handling onsite visits for servicing, installing, commissioning, and maintaining GWT and other manufacturers’ water treatment equipment, systems, and solutions. This includes performing service agreement visits as well as responding to both urgent and non-urgent service callouts. Your work will involve hands-on maintenance, troubleshooting, repairs, and system start-ups. You will play a key role in ensuring that all service activities are executed in accordance with Grundfos Water Treatment standards, delivering high-quality technical support and maintaining strong customer satisfaction. Your expertise and proactive approach will help ensure the optimal performance and reliability of our water treatment solutions in the field. The role is home-based, reporting to our offices in High Wycombe.
Responsibilities
- Perform scheduled inspections and part replacements, including those on complex systems.
- Communicate site conditions and maintenance needs to customers and colleagues.
- Respond to urgent and non-urgent service calls, including troubleshooting and root cause analysis.
- Advise customers on service agreements, consumables, and modernization opportunities.
- Assess and follow up on customer needs for consumables during service visits.
- Oversee quality control, start-up, and adjustment of new installations.
- Train customer staff and complete handover protocols.
- Support offer preparation and customer visits for modernisation proposals.
- Complete reports on the Company job management system on completion of the site visit.
- Communicate daily with the Service Account Managers, providing job updates including issues, remedial works and follow up duty of care plan where required.
- Carry out regular van checks to Company guidelines (regular audits to take place).
- Maintain van stock, tools, and equipment in serviceable condition.
- Attend and actively participate in regular team meetings.
- Participate in staff appraisals, skills matrix, and regular reviews.
- Attend necessary training courses, including site specific, to enhance skills and development.
- Installing equipment that complies with technical specifications.
- Coordinating preventative maintenance.
- Calibrating tools and test equipment.
- Conducting field modifications.
- Providing advanced troubleshooting for customers in the field.
- Contributing to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers.
- Providing feedback, reports and analysis of field issues to product teams and service management.
- Monitoring equipment performance to identify potential problems before they become major issues.
Who are you?
- 5+ years of experience with broad theoretical knowledge and high technical expertise.
- Hold a valid UK driving license.
- CSCS Card Holder
- EUSR Card Holder
- Technical knowledge of maintaining Water Treatment systems such as Softeners and Filters; RO, UV and Chemical Dosing systems.
- Experience of working extensively on sites within the UK and Europe.
- Experience with maintenance management and high level of execution standards.
- Technical educational background an advantage.
- Strong written and verbal communication skills in English language.
What do we offer?
- A salary commensurate with your experience and knowledge
- A training program to support you in your daily work, but also to prepare you for possible next steps in our organization.
- An informal working atmosphere where trust and cooperation prevail
- An international environment with an eye for a good work-life balance
- Company vehicle and IT equipment
If this job sounds appealing to you, please send your resume and cover letter with the authorisation to process personal data by clicking on “Apply”. We look forward to hearing from you.
With the acquisition of Culligan Commercial & Industrial in Italy, France, and the UK in September 2024, Grundfos has expanded its water treatment portfolio to meet the diverse needs of industries, ensuring superior water quality and efficient solutions combined with Grundfos’ world-renowned capabilities in pump technology. This powerful combination will offer even greater benefits to our customers.
For you to know
As the integration of Water Treatment France is still ongoing, the application process may vary from the standard ways.
Learn more about Water treatment in Grundfos at https://www.grundfos.com/uk/about-us/what-we-do/water-treatment
If you want to dive deeper into the Grundfos universe, please Meet our People, visit us on LinkedIn, or watch us on YouTube.
We look forward to hearing from you.
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Senior Service Technician employer: Grundfos
Contact Detail:
Grundfos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Technician
✨Tip Number 1
Familiarise yourself with Grundfos Water Treatment systems and their specific technologies. Understanding the nuances of equipment like Softeners, Filters, and RO systems will give you an edge during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Grundfos to gain insights into the company culture and expectations for the Senior Service Technician role. This can provide you with valuable information that may not be available in the job description.
✨Tip Number 3
Prepare to discuss your hands-on experience with maintenance and troubleshooting during the interview. Be ready to share specific examples of how you've successfully resolved issues in the field, as this will demonstrate your expertise.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. As a Senior Service Technician, you'll need to effectively communicate with both customers and colleagues, so practice articulating your thoughts clearly.
We think you need these skills to ace Senior Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in water treatment systems and technical expertise. Emphasise your hands-on maintenance skills and any previous roles that involved troubleshooting and repairs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Senior Service Technician role at GRUNDFOS. Mention specific experiences that align with the job description, such as your ability to handle urgent service calls and maintain customer satisfaction.
Highlight Relevant Qualifications: Clearly list your qualifications, including your CSCS and EUSR cards, as well as your technical knowledge of water treatment systems. This will demonstrate your suitability for the role and compliance with industry standards.
Showcase Communication Skills: Since strong communication is key in this role, provide examples in your application of how you've effectively communicated with customers and colleagues in past positions. This could include training staff or providing updates on service visits.
How to prepare for a job interview at Grundfos
✨Showcase Your Technical Expertise
Make sure to highlight your 5+ years of experience and any specific technical knowledge you have regarding water treatment systems. Be prepared to discuss complex systems you've worked on and how you've handled troubleshooting and repairs in the past.
✨Demonstrate Strong Communication Skills
Since the role involves communicating with customers and colleagues, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated site conditions or maintenance needs in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to respond to urgent service calls or perform root cause analysis, and be ready to explain your thought process and actions taken.
✨Emphasise Your Customer-Centric Approach
Customer satisfaction is key in this role. Be ready to share examples of how you've gone above and beyond to meet customer needs, whether through service agreements or training customer staff during handovers.
