At a Glance
- Tasks: Provide expert technical support for telemetry tools and sensor equipment.
- Company: Join Grundfos, a leader in sustainable water management solutions.
- Benefits: Flexible hours, remote work, health insurance, and annual bonuses.
- Other info: Inclusive culture that values diversity and offers excellent career development.
- Why this job: Make a real impact on sustainable water solutions while growing your skills.
- Qualifications: 3+ years in technical support with strong troubleshooting skills.
The predicted salary is between 34650 - 42350 £ per year.
Are you passionate about solving complex technical challenges with telemetry and sensor systems that help the world move water more sustainably? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new Technical Support Engineer, you will be providing expert technical support for telemetry tools and sensor equipment, diagnosing issues, and ensuring our customers and internal teams receive timely, effective solutions that keep critical water infrastructure running smoothly. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
What will you be doing?
As a key part of the Technical Support team, you'll create impact by delivering reliable technical expertise that ensures our telemetry and sensor solutions perform at their best, directly supporting Grundfos's mission to advance sustainable water management. Your main responsibilities include:
- Diagnosing and resolving technical issues related to telemetry tools, sensor equipment, and associated software platforms
- Providing remote and on-site support to customers and field engineers, ensuring minimal downtime of critical systems
- Collaborating with product development and engineering teams to escalate complex issues and feed back field insights
- Creating and maintaining technical documentation, troubleshooting guides, and knowledge base articles
- Supporting the installation, commissioning, and configuration of telemetry and sensor solutions
- Identifying recurring issues and recommending improvements to enhance product reliability and customer experience
What makes you a great fit?
Above all, you are a hands-on technical problem solver with strong knowledge of telemetry systems, sensor technologies, and a genuine drive to deliver outstanding support experiences. We would also imagine that you have:
- 3+ years of experience in a technical support or field engineering role involving telemetry, sensors, or instrumentation
- Solid understanding of communication protocols (e.g., MQTT, Modbus, Cellular IoT) and sensor technologies
- Strong troubleshooting and diagnostic skills across hardware and software systems
- Excellent communication skills with the ability to explain technical concepts to diverse audiences
It is a plus if you also have:
- Experience with water or pump industry applications and SCADA systems
- Familiarity with IoT platforms and cloud-based monitoring solutions
- HNC/HND or degree in electronics, electrical engineering, or a related discipline
Why you will love working here
We care! Day to day, you can look forward to:
- A working environment built around your needs, with flexible hours, home working opportunities and parental support.
- Annual bonuses, health insurance and a strong focus on well-being activities.
- Three days' additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Are you ready to unlock possibilities at Grundfos? Apply today!
Technical Support Engineer - Digital Customer Success in Slough employer: Grundfos Holding A/S
At Grundfos Holding A/S, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. Located in the vibrant South East of the UK, we offer our employees meaningful work in sustainable water management, along with opportunities for professional growth and development. Our commitment to enhancing quality of life through technology ensures that you will be part of a team dedicated to making a positive impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - Digital Customer Success in Slough
✨Join Engineering Meetups!
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We think you need these skills to ace Technical Support Engineer - Digital Customer Success in Slough
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Engineer - Digital Customer Success, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Grundfos Holding A/S a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Grundfos Holding A/S specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Grundfos Holding A/S
✨Brush Up on Core Engineering Principles
Before heading into the interview with Grundfos Holding A/S, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Grundfos Holding A/S want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
