At a Glance
- Tasks: Lead digital projects that enhance customer engagement and streamline user experiences.
- Company: Join Grundfos, a global leader in water technology with a focus on innovation.
- Benefits: Enjoy flexible hours, health insurance, annual bonuses, and extra leave for volunteering.
- Other info: Hybrid work environment with a commitment to inclusivity and personal growth.
- Why this job: Make a real impact on customer success through cutting-edge digital solutions.
- Qualifications: 2+ years in project management with a strong digital mindset and stakeholder skills.
The predicted salary is between 60750 - 74250 £ per year.
Are you passionate about driving digital transformation that directly enhances how customers experience and succeed with industry-leading products? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new Project Manager - Digital Customer Success, you will be spearheading digital customer success initiatives that bridge technology and user experience, ensuring our digital platforms and tools deliver measurable value to customers across the water technology landscape. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
What you will be doing?
As a key part of the Digital Customer Success team, you will create impact by leading cross-functional digital projects that elevate customer engagement, streamline digital touchpoints, and accelerate adoption of Grundfos's digital solutions worldwide in the space of remote monitoring, sensors and telemetry products. Your main responsibilities include:
- Plan, execute, and deliver digital customer success projects on time, within scope, and on budget
- Collaborate with product owners, developers, and business stakeholders to define project roadmaps and success metrics
- Drive adoption of digital platforms and tools by coordinating customer onboarding and engagement initiatives
- Manage project risks, dependencies, and escalations while maintaining transparent communication with senior leadership
- Analyse customer usage data and feedback to identify improvement opportunities and inform project priorities
- Facilitate cross-functional workshops to align teams on deliverables and timelines
What makes you a great fit?
Above all, you are a results-oriented project management professional with a strong digital mindset, proven stakeholder management skills, and a genuine passion for improving customer outcomes through technology. We would also imagine that you have:
- 2+ years of project management experience in digital, technical, or customer-facing technology environments
- Proven track record delivering complex technical projects using Agile, Scrum, or hybrid methodologies
- Strong stakeholder management skills with the ability to influence across functions and seniority levels
- Experience with remote monitoring systems, sensors, and telemetry products is a bonus
It is a plus if you also have:
- PMP, PRINCE2, or equivalent project management certification
- Experience in B2B or industrial/manufacturing digital transformation initiatives
- Familiarity with data analytics or service management techniques
Why you will love working here
We care! Day to day, you can look forward to:
- A working environment built around your needs, with flexible hours, home working opportunities and parental support.
- Annual bonuses, health insurance and a strong focus on well-being activities.
- Three days' additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Workplace: Hybrid (office and home-working)
Job Location: Tadworth, Surrey, United Kingdom
Grundfos is one of the world’s leading water technology companies with more than 19,000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team: We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.
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Project Manager - Customer Success in Tadworth employer: Grundfos GmbH
At Grundfos GmbH, we pride ourselves on being an exceptional employer that values the growth and well-being of our employees. Located in Leighton Buzzard, we offer a hybrid work environment that promotes flexibility and work-life balance, alongside comprehensive benefits and opportunities for professional development. Our inclusive work culture encourages collaboration and innovation, making it a rewarding place to build your HR career while contributing to a positive employee experience.
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We think you need these skills to ace Project Manager - Customer Success in Tadworth
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