At a Glance
- Tasks: Solve technical challenges with telemetry and sensor systems for sustainable water management.
- Company: Join Grundfos, a leading water technology company committed to innovation.
- Benefits: Flexible hours, remote work, health insurance, and extra leave for volunteering.
- Other info: Hybrid work model with excellent opportunities for personal and professional development.
- Why this job: Make a real impact on water sustainability while growing your skills in a supportive environment.
- Qualifications: 3+ years in technical support, strong troubleshooting skills, and communication abilities.
Are you passionate about solving complex technical challenges with telemetry and sensor systems that help the world move water more sustainably? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Technical Support Engineer, you will provide expert technical support for telemetry tools and sensor equipment, diagnosing issues, and ensuring our customers and internal teams receive timely, effective solutions that keep critical water infrastructure running smoothly. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well‑being, and a sense of belonging.
Responsibilities
- Diagnose and resolve technical issues related to telemetry tools, sensor equipment, and associated software platforms.
- Provide remote and on‑site support to customers and field engineers, ensuring minimal downtime of critical systems.
- Collaborate with product development and engineering teams to escalate complex issues and feed back field insights.
- Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
- Support the installation, commissioning, and configuration of telemetry and sensor solutions.
- Identify recurring issues and recommend improvements to enhance product reliability and customer experience.
Qualifications
- 3+ years of experience in a technical support or field engineering role involving telemetry, sensors, or instrumentation.
- Solid understanding of communication protocols (e.g., MQTT, Modbus, Cellular IoT) and sensor technologies.
- Strong troubleshooting and diagnostic skills across hardware and software systems.
- Excellent communication skills with the ability to explain technical concepts to diverse audiences.
Preferred qualifications
- Experience with water or pump industry applications and SCADA systems.
- Familiarity with IoT platforms and cloud‑based monitoring solutions.
- HNC/HND or degree in electronics, electrical engineering, or a related discipline.
Benefits
- Working environment built around your needs, with flexible hours, home‑working opportunities and parental support.
- Annual bonuses, health insurance and a strong focus on well‑being activities.
- Three days’ additional paid leave for volunteering in your community.
- Access to on‑demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
Job details
- Workplace: Hybrid (office and home‑working)
- Job location: Tadworth, Surrey, United Kingdom
- Contract type: Full‑time
- Employment type: Regular
About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19,000 employees in 60+ countries. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improving the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. By becoming part of our united powerful team, you too can drive this change no matter your role.
Equal Opportunity Employer
We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.
Technical Support Engineer - Digital Customer Success in Peterborough employer: Grundfos GmbH
At Grundfos, we pride ourselves on being an exceptional employer, offering a hybrid working environment in Tadworth that prioritises flexibility and well-being. Our diverse and inclusive culture fosters personal and professional growth, with access to on-demand training and additional paid leave for community volunteering, ensuring that our employees feel valued and empowered to make a meaningful impact in the world of water technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - Digital Customer Success in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grundfos GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grundfos GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer - Digital Customer Success in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grundfos GmbH:Your cover letter is your chance to shine! Tell us why you want to work at Grundfos GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grundfos GmbH!
How to prepare for a job interview at Grundfos GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
