At a Glance
- Tasks: Lead and develop a high-performing internal sales team to enhance customer experiences.
- Company: Join Grundfos, a global leader in water technology with a mission for sustainability.
- Benefits: Enjoy flexible working hours, health insurance, annual bonuses, and extra leave for volunteering.
- Other info: Hybrid work model with opportunities for personal and professional development.
- Why this job: Make a real impact on customer satisfaction and drive growth in a dynamic environment.
- Qualifications: 3+ years in sales management with strong leadership and coaching skills.
The predicted salary is between 56250 - 68750 £ per year.
Are you a driven sales leader who thrives on building high-performing teams that deliver exceptional customer experiences and commercial results? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new Customer Care Manager, you will be leading and developing our internal sales team to drive revenue growth, optimise quoting and order management processes, and ensure outstanding customer satisfaction across every interaction. You would be managing the frontline team, with capability to potentially grow to a larger scope of a role. This role is located in our office in Leighton Buzzard.
What you will be doing
As a key part of the Internal Sales team, you'll create impact by building a customer-centric sales operation that strengthens relationships, accelerates order conversion, and contributes directly to Grundfos's growth ambitions in the UK market. Your main responsibilities include:
- Lead, coach, and develop the internal sales team to achieve sales targets, KPIs, and customer satisfaction goals
- Oversee the end-to-end quoting and order execution process, ensuring accuracy, speed, and commercial competitiveness
- Collaborate closely with external sales managers to align on account strategies and maximise cross-selling opportunities
- Monitor team performance metrics, pipeline health, and conversion rates, driving continuous improvement initiatives
- Act as an escalation point for complex customer enquiries, ensuring timely and effective resolution
- Partner with operations, logistics, and product teams to streamline processes and enhance the customer journey
What makes you a great fit
Above all, you are a commercially minded sales leader with a strong track record of managing inside sales teams, a passion for customer excellence, and the ability to drive results through people development and process optimisation. We would also imagine that you have:
- 3+ years of experience managing an internal/inside sales or customer-facing commercial team
- Proven ability to deliver against sales targets and customer satisfaction KPIs in a B2B environment
- Strong leadership skills with demonstrated experience in coaching, developing, and motivating teams
It is a plus if you also:
- Experience in the pump, water technology, or industrial manufacturing sector
- Familiarity with CRM and ERP systems such as Salesforce or SAP
- Experience driving process improvement or sales transformation initiatives
Why you will love working here
We care! Day to day, you can look forward to:
- A working environment built around your needs, with flexible hours, home working opportunities and parental support.
- Annual bonuses, health insurance and a strong focus on well-being activities.
- Three days' additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Job details
- Workplace: Hybrid (office and home-working)
- Job Location: Leighton Buzzard, Central Bedfordshire, United Kingdom
- Contract Type: Full-Time
- Employment Type: Regular
About Grundfos
Grundfos is one of the world's leading water technology companies with more than 19,000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make.
By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.
Customer Care Manager - Technical and Sales in Leighton Buzzard employer: Grundfos GmbH
At Grundfos, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Leighton Buzzard that prioritises employee well-being and development. With flexible working arrangements, generous benefits including annual bonuses and health insurance, and a strong commitment to community engagement through paid volunteering days, we empower our Internal Sales Manager to lead a high-performing team while fostering personal and professional growth. Join us in making a meaningful impact on water technology and enhancing quality of life for people around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Manager - Technical and Sales in Leighton Buzzard
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grundfos GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grundfos GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Manager - Technical and Sales in Leighton Buzzard
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grundfos GmbH:Your cover letter is your chance to shine! Tell us why you want to work at Grundfos GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grundfos GmbH!
How to prepare for a job interview at Grundfos GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
