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- Tasks: Service, install, and maintain cutting-edge water treatment systems while ensuring customer satisfaction.
- Company: Join a leading company in water treatment with a focus on innovation and teamwork.
- Benefits: Competitive salary, training programmes, company vehicle, and a supportive work environment.
- Why this job: Make a real difference in water treatment while enjoying a flexible, home-based role.
- Qualifications: 5+ years of experience in water treatment systems and strong communication skills.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Service Technician, you will be responsible for handling onsite visits for servicing, installing, commissioning, and maintaining GWT and other manufacturers’ water treatment equipment, systems, and solutions. This includes performing service agreement visits as well as responding to both urgent and non-urgent service callouts. Your work will involve hands-on maintenance, troubleshooting, repairs, and system start-ups.
You will play a key role in ensuring that all service activities are executed in accordance with Grundfos Water Treatment standards, delivering high-quality technical support and maintaining strong customer satisfaction. Your expertise and proactive approach will help ensure the optimal performance and reliability of our water treatment solutions in the field. The role is home-based, reporting to our offices in High Wycombe.
Your day-to-day tasks:
- Perform scheduled inspections and part replacements, including those on complex systems.
- Communicate site conditions and maintenance needs to customers and colleagues.
- Respond to urgent and non-urgent service calls, including troubleshooting and root cause analysis.
- Advise customers on service agreements, consumables, and modernization opportunities.
- Assess and follow up on customer needs for consumables during service visits.
- Oversee quality control, start-up, and adjustment of new installations.
- Train customer staff and complete handover protocols.
- Support offer preparation and customer visits for modernization proposals.
- Complete reports on the Company job management system on completion of the site visit.
- Communicate daily with the Service Account Managers, providing job updates including issues, remedial works and follow up duty of care plan where required.
- Carry out regular van checks to Company guidelines (regular audits to take place).
- Maintain van stock, tools, and equipment in serviceable condition.
- Attend and actively participate in regular team meetings.
- Participate in staff appraisals, skills matrix, and regular reviews.
- Attend necessary training courses, including site specific, to enhance skills and development.
- Installing equipment that complies with technical specifications.
- Coordinating preventative maintenance.
- Calibrating tools and test equipment.
- Conducting field modifications.
- Providing advanced troubleshooting for customers in the field.
- Contributing to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers.
- Providing feedback, reports and analysis of field issues to product teams and service management.
- Monitoring equipment performance to identify potential problems before they become major issues.
Who are you?
- 5+ years of experience with broad theoretical knowledge and high technical expertise.
- Hold a valid UK driving license.
- CSCS Card Holder.
- EUSR Card Holder.
- Technical knowledge of maintaining Water Treatment systems such as Softeners and Filters; RO, UV and Chemical Dosing systems.
- Experience of working extensively on sites within the UK and Europe.
- Experience with maintenance management and high level of execution standards.
- Technical educational background an advantage.
- Strong written and verbal communication skills in English language.
What do we offer?
- A salary commensurate with your experience and knowledge.
- A training program to support you in your daily work, but also to prepare you for possible next steps in our organization.
- An informal working atmosphere where trust and cooperation prevail.
- An international environment with an eye for a good work-life balance.
- Company vehicle and IT equipment.
If this job sounds appealing to you, please send your resume and cover letter with the authorisation to process personal data by clicking on “Apply”. We look forward to hearing from you.
We are an inclusive team that values diversity and equal opportunity in employment.
Senior Service Technician in High Wycombe employer: Grundfos GmbH
Contact Detail:
Grundfos GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Technician in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the water treatment industry and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to job openings that aren't even advertised.
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs related to water treatment systems. This not only boosts your experience but also shows potential employers that you're proactive and passionate about the field.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and troubleshooting skills. Be ready to discuss specific scenarios where you've successfully handled service calls or installations, as this will demonstrate your expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Senior Service Technician in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with water treatment systems and any relevant technical expertise. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Service Technician role. Share specific examples of your past work that relate to the job description, and let your personality come through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. This will help us understand your qualifications better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Grundfos GmbH
✨Know Your Stuff
Make sure you brush up on your technical knowledge about water treatment systems, especially Softeners, Filters, RO, UV, and Chemical Dosing systems. Be ready to discuss your hands-on experience and how you've tackled complex issues in the past.
✨Showcase Your Communication Skills
Since you'll be communicating with customers and colleagues regularly, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated site conditions or maintenance needs in previous roles.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've successfully troubleshot and resolved urgent service calls. Highlight your proactive approach to identifying potential problems before they escalate.
✨Emphasise Teamwork and Training
This role involves training customer staff and collaborating with Service Account Managers. Share experiences where you've worked as part of a team or trained others, showcasing your ability to contribute positively to a collaborative environment.
