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For Companies At a Glance
- Tasks: Diagnose and repair HGVs to Volvo standards while providing top-notch customer service.
- Company: Join Hartshorne Group, a leading commercial vehicle distributor in the Midlands.
- Benefits: Enjoy a fully equipped workshop, excellent pension scheme, and comprehensive healthcare plan.
- Why this job: Be part of a supportive team focused on training and employee well-being.
- Qualifications: City & Guilds or equivalent experience in motor vehicle management preferred.
- Other info: Flexible shift patterns available, including day and night shifts.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Derbyshire, Nottinghamshire, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.
HGV Technician
Birmingham Depot
Role
As a HGV Technician you will carry out fault diagnosis, service and repairs to Volvo repair standards. You will complete repair order write up, service report sheets and production card information. The successful candidate will have the ability to work under pressure, actively seek solutions to problems, communicate effectively, and provide excellent customer service.
Shift Pattern
- Alternate weeks
- Week One – 06:00 to 14:30
- Week Two – 14:00 to 22:00
- Alternate Saturday mornings
- Nightshift pattern available – alternate weeks: Monday-Thursday / Tuesday-Friday (10 hour shift)
Requirements
- Qualifications required: City & Guilds part 1 & 2 / BTEC / IMI in motor vehicle management (or equivalent) or equivalent practical experience in the commercial vehicle industry
- HGV Licence advantageous but not essential
Benefits
- Fully equipped workshop
- Excellent contributory pension scheme
- Holidays increase with length of service
- Excellent in-house product training programme
- Rewards gateway platform available for scheme members
- Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist
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HGV Technician employer: GRT
Contact Detail:
GRT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGV Technician
✨Tip Number 1
Familiarise yourself with Volvo Truck & Bus standards. Understanding their specific repair protocols and service requirements will give you an edge during interviews, showing your commitment to quality and customer service.
✨Tip Number 2
Network with current or former employees of the Hartshorne Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare for practical assessments by brushing up on your fault diagnosis skills. Being able to demonstrate your technical abilities in a hands-on environment will be crucial for this role.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since providing excellent customer service is paramount, be ready to discuss past experiences where you successfully resolved issues or improved client satisfaction.
We think you need these skills to ace HGV Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the HGV Technician role. Tailor your application to highlight relevant experience and skills that match what GRT is looking for.
Highlight Relevant Qualifications: Make sure to emphasise your qualifications, such as City & Guilds part 1 & 2 or equivalent experience in the commercial vehicle industry. If you have an HGV Licence, mention it prominently as it is advantageous.
Showcase Problem-Solving Skills: Since the role requires working under pressure and actively seeking solutions, include examples in your application that demonstrate your problem-solving abilities and how you've provided excellent customer service in past roles.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a technician role.
How to prepare for a job interview at GRT
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of HGV systems and Volvo standards. Be prepared to discuss specific repairs or diagnostics you've performed in the past, as this will show your practical experience and understanding of the role.
✨Demonstrate Problem-Solving Skills
Since the job requires working under pressure and finding solutions, think of examples where you've successfully diagnosed and resolved issues. This will highlight your ability to handle challenges effectively.
✨Customer Service is Key
The Hartshorne Group values excellent customer service, so be ready to share experiences where you've gone above and beyond for a customer. This will demonstrate that you align with their commitment to service excellence.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training programmes, or the specifics of the shift patterns. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
