Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for NetSuite and other systems, helping users thrive.
- Company: Join GRS, the UK's leading sustainable construction materials trader.
- Benefits: Enjoy 23 days holiday, bonuses, and access to health support services.
- Other info: Flexible working options and opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real impact in sustainable growth.
- Qualifications: Experience in ERP support, strong problem-solving skills, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a self‑motivated, driven and adaptable individual who enjoys a challenge to work alongside our energetic team in Nuneaton. The role requires a CAN-DO attitude, an ability to learn from any losses and celebrate every win. We are a fast‑paced business with plenty of opportunities for growth.
Location: This is a role which is predominantly based in Nuneaton, with the flexibility of Home Working also available. There will be very occasional travel to other main GRS Offices. Travel will be planned in advance and expenses will be reimbursed in line with company policy.
About Us: GRS is the country's number one trader of primary, recycled and secondary aggregates in the construction industry. We are unique in that we're able to source and supply materials nationwide, making use of road, rail, river and marine to get materials to wherever they're needed. We are proud to be a leader in low-carbon secondary aggregates sustainably produced and sustainably delivered!
At GRS, we do things differently. We're a pioneering team, shaping the future of sustainable growth in the construction materials supply chain. We bring solutions that others can't see. Working here means being trusted to take action, being given the freedom to make decisions and being supported by a dynamic, experienced team, which values relationships and integrity. We do things the right way - even when it's tough - and we invest in people who strive to create real opportunities. You'll be joining a team that values honesty, bold ideas, and making a difference together.
Job Purpose: Working as part of a small, supportive IT team based in Nuneaton, you will be the primary "face" of NetSuite and some other 3rd Party systems for our employees. Your focus is on providing exceptional help and assistance to our users, ensuring they can complete their daily tasks with ease. Reporting to the Head of IT Applications, you will manage the support queue with a focus on user enablement, guidance, and system accessibility. The IT Application Support Analyst acts as the First Line Support for the core GRS Applications used in the Head Office and in the satellite offices. These systems are Netsuite, ABBYY, INVU and there will be other systems joining this landscape soon. This role requires an enthusiasm to learn about applications, the desire to find out why something is working like it is, and the ability to problem solve.
Main Duties And Responsibilities:
- User Help & Assistance: Act as the first point of contact for all NetSuite and other systems queries & problems.
- Small Team Collaboration: Contribute to a close-knit IT environment, sharing updates with the Head of IT Applications and assisting teammates during busy periods.
- Ability to differentiate between Support (incidents) and Change.
- Account Management: Handle routine user administration, including password resets, role updates, and managing permission requests in line with company policy.
- Building Reports / Searches as required by the Business, but without creating duplicates of those already in existence.
- Data Entry Support: Create basic CSV imports and mass updates to support required mass data update requirements.
- Be a key member of the team, and undertake Testing of new releases, new changes and new systems.
- Able to undertake minor system developments and take this from a Design Specification stage to Ready for UAT stage.
Essential Knowledge & Experience:
- Experience in ERP Support, Netsuite experience is desirable.
- Strong analytical skills with the ability to problem solve and think for yourself.
- Excellent communication skills, capable of explaining resolutions to business users.
Personal Attributes:
- Ability to manage multiple priorities and deliver under pressure.
- Strong stakeholder management and influencing skills.
- Self starter.
- Willingness to learn.
Benefits:
- 23 Days holiday + Bank Holidays.
- Death In Service Benefit.
- Bonus Scheme.
- Access to GP Line for you and your household.
- Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing.
IT Application Support Analyst - Nuneaton employer: GRS Group
Contact Detail:
GRS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Application Support Analyst - Nuneaton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on GRS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their unique approach to sustainable growth.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves supporting users with various systems, think of examples where you've tackled challenges before. Be ready to share how you approached those situations and what you learned from them.
✨Tip Number 3
Show off your communication skills! In your interview, make sure to explain your thought process clearly when discussing technical issues. This will demonstrate your ability to break down complex problems for users who might not be as tech-savvy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our dynamic team at GRS.
We think you need these skills to ace IT Application Support Analyst - Nuneaton
Some tips for your application 🫡
Show Your CAN-DO Attitude: When writing your application, let your enthusiasm shine through! We want to see that you’re self-motivated and ready to tackle challenges head-on. Share examples of how you've overcome obstacles in the past.
Tailor Your Application: Make sure to customise your application for the IT Application Support Analyst role. Highlight your experience with ERP systems, especially NetSuite, and any relevant problem-solving skills. This will show us you’re a perfect fit!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and get to the point. Avoid jargon unless it’s relevant to the role. This helps us understand your qualifications quickly and easily.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at GRS Group
✨Know Your Systems
Familiarise yourself with NetSuite and any other systems mentioned in the job description. Understand their functionalities and common issues users face. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in IT support. Highlight your analytical skills and how you approach problem-solving. This is key for a role that requires a CAN-DO attitude!
✨Emphasise Team Collaboration
Since this role involves working closely with a small IT team, be ready to discuss your experience in collaborative environments. Share instances where you’ve supported teammates or contributed to team success, as this aligns with the company’s values.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, growth opportunities, and the specific challenges the IT team faces. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.