Group Invoice Validation Administrator (12 Month FTC) - Nuneaton

We are looking for a self-motivated, driven and adaptable individual who enjoys a challenge to work alongside our energetic team in Nuneaton on a fixed term contract for 12 months. The role requires a CAN-DO attitude, an ability to learn from any losses and celebrate every win. We are a fast‑paced business with plenty of opportunities for growth so if this sounds like you, we'd love to hear from you!

Job Purpose

The role is integral to the organisation as it is responsible for assisting in the validation of processing haulier tickets via multiple platforms to enable us to pay our suppliers and hauliers and subsequently invoice our customers. This role will be responsible for the timely capturing of queries and escalating as required for resolution.

Main Duties And Responsibilities

• Daily validation of haulier invoices from our ticket matching platform to identify data errors.
• Responsible for capturing all queries that hold haulier invoices for payment, with a keen eye to detail.
• Daily escalation of all queries to the appropriate member of the team to ensure continuous flow of work.
• Adopt the GRS core values in everything you do: Caring, Inspiring, Developing, Can‑do, Excelling.
• Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant workplace.

Knowledge, Training, Qualifications and Experience Required

• Communication
  • Interpersonal and intrapersonal
  • Clarity and accuracy in sharing information
  • Active listening and responding appropriately
  • Demonstrate respect, empathy and professionalism
  • Use suitable channels, e.g., emails, meetings, calls, reports
• Organisation
  • Manage time and workload effectively
  • Reduce errors through orderly processes
• Teamwork
  • Actively contribute to group tasks and support collective outcomes
  • Build positive working relationships based on trust, reliability and professionalism
• Problem solving
  • Apply logical thinking and sound judgement to choose appropriate solutions
  • Collaborate with colleagues to solve shared or complex challenges
• Dependability
  • Meet deadlines and communicate early if issues arise
  • Produce consistent, accurate work with attention to detail
• Positive Attitude
  • Approach tasks with enthusiasm and a willingness to contribute
  • Stay calm and professional under pressure or when priorities change
  • Be open to feedback and use it to improve
• Critical Thinking
  • Use facts, data and evidence to evaluate situations and options
  • Identify patterns of areas of issue and elevate appropriately
• Adaptability
  • Be open to change in processes, priorities and ways of working
  • Learn new tools, systems and tasks quickly and apply them effectively
  • Remain calm and professional when faced with uncertainty or setbacks
• Conflict Management
  • Actively listen to understand different perspectives and underlying needs
  • Communicate respectfully, using facts and neutral language
  • Manage emotions and stay professional under pressure
• Emotional Intelligence
  • Show empathy and consider how others may feel in a situation
  • Handle feedback constructively and respond without defensiveness
  • Build positive relationships by being supportive, fair and trustworthy
• Other
  • Ability to work on high volume tasks and work to KPI expectations

Benefits

• 35 working hour week.
• 24 Days holiday + Bank Holidays.
• Death In Service Benefit.
• Bonus Scheme.
• Access to GP Line for you and your household.
• Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing.