Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage international shipping operations and ensure compliance with regulations.
- Company: Join a leading global logistics company focused on excellence in forwarding services.
- Benefits: Enjoy flexible 4 on/off work days and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and customer relationships.
- Qualifications: 2-5 years in Global Forwarding and proficiency in Microsoft Office required.
- Other info: Mentorship opportunities available to enhance your career in logistics.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled Senior Global Forwarding Agent to manage international shipping operations across Air freight. This role requires a deep understanding of industry processes, documentation, and financial components, ensuring smooth execution of shipments while maintaining high service standards.
Key Responsibilities
- Oversee and execute end-to-end international shipments, ensuring compliance with all regulations and customer SOPs.
- Process and manage financial aspects of shipments, including accurate billing and invoicing.
- Utilize industry expertise to troubleshoot challenges and develop effective solutions.
- Coordinate shipments and mentor team members on booking approvals, pre-alert processing, governmental filings, and deliveries.
- Maintain accurate data and documentation in Navisphere and other relevant platforms.
- Generate complex freight quotes based on client and network needs.
- Provide real-time tracking and shipment updates to customers.
- Ensure high-level data integrity by verifying shipment details, INCOterms, routing, and documentation.
Customer & Relationship Management
- Develop and maintain strong relationships with customers, vendors, and internal teams.
- Act as a subject matter expert and primary contact for customer inquiries and issue resolution.
- Lead by example in customer retention, outreach, and account expansion.
- Collaborate cross-functionally with account management teams to improve processes and service delivery.
- Monitor customer shipment trends and provide strategic insights.
Additional Responsibilities
- Ensure all customer SOPs are up to date and adhered to.
- Identify opportunities to enhance efficiency through technology and process improvements.
- Support Sales Executives and Account Managers with customer reporting and analysis.
- Perform other duties as needed based on team and company requirements.
Qualifications
- 2-5 years of Global Forwarding experience (Air).
- High school diploma or GED.
- Proficiency in Microsoft Office Suite.
- Familiarity with CNS & Destin8 (Ocean Port Platforms).
- Fluent in English (written and verbal).
Contact Detail:
GRS - Global Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Import Operator - 4 On / Off Days
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in global forwarding, especially in air freight. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals in the logistics and shipping industry. Attend relevant events or join online forums where you can connect with others who work in global forwarding. Building these relationships can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled challenges in international shipping operations. Highlight your problem-solving skills and ability to maintain high service standards, as these are crucial for the role.
✨Tip Number 4
Showcase your proficiency with relevant software like Navisphere, CNS, and Destin8 during discussions. Being able to speak confidently about your experience with these platforms will set you apart from other candidates.
We think you need these skills to ace Senior Import Operator - 4 On / Off Days
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and qualifications required for the Senior Import Operator position. Tailor your application to highlight relevant experience in global forwarding and air freight.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2-5 years of experience in global forwarding, particularly in air freight. Provide specific examples of how you've managed international shipments and resolved challenges in previous roles.
Showcase Technical Skills: Mention your proficiency in Microsoft Office Suite and familiarity with CNS & Destin8. If you have experience with Navisphere or similar platforms, be sure to include that as well, as it demonstrates your capability to handle the technical aspects of the job.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your passion for the role. Discuss how you can contribute to operational excellence and customer relationship management, aligning your skills with the company's needs.
How to prepare for a job interview at GRS - Global Recruitment Solutions
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of international shipping operations, especially in air freight. Be prepared to discuss specific regulations, documentation processes, and financial components relevant to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of examples where you've successfully managed challenges in shipping operations or improved processes, and be ready to explain your thought process.
✨Highlight Your Customer Relationship Skills
Since this role involves maintaining strong relationships with customers and vendors, prepare to share experiences where you effectively resolved customer inquiries or enhanced client satisfaction.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of Navisphere, CNS, and Destin8. Being able to discuss how you've used these platforms in previous roles will show your readiness to hit the ground running.
