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For Companies At a Glance
- Tasks: Manage international shipping operations and ensure compliance with regulations.
- Company: Join a leading global logistics company focused on excellence in shipping.
- Benefits: Enjoy competitive pay, remote work options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: 3-5 years in Global Forwarding; high school diploma required, degree preferred.
- Other info: Fluency in additional languages is a plus; strong problem-solving skills needed.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled Senior Global Forwarding Agent to manage international shipping operations across Ocean & Air freight. This role requires a deep understanding of industry processes, documentation, and financial components, ensuring smooth execution of shipments while maintaining high service standards.
Key Responsibilities
- Oversee and execute end-to-end international shipments, ensuring compliance with all regulations and customer SOPs.
- Process and manage financial aspects of shipments, including accurate billing and invoicing.
- Utilize industry expertise to troubleshoot challenges and develop effective solutions.
- Coordinate shipments and mentor team members on booking approvals, pre-alert processing, governmental filings, and deliveries.
- Maintain accurate data and documentation in Navisphere and other relevant platforms.
- Generate complex freight quotes based on client and network needs.
- Provide real-time tracking and shipment updates to customers.
- Ensure high-level data integrity by verifying shipment details, INCOterms, routing, and documentation.
Customer & Relationship Management
- Develop and maintain strong relationships with customers, vendors, and internal teams.
- Act as a subject matter expert and primary contact for customer inquiries and issue resolution.
- Lead by example in customer retention, outreach, and account expansion.
- Collaborate cross-functionally with account management teams to improve processes and service delivery.
- Monitor customer shipment trends and provide strategic insights.
Additional Responsibilities
- Ensure all customer SOPs are up to date and adhered to.
- Identify opportunities to enhance efficiency through technology and process improvements.
- Support Sales Executives and Account Managers with customer reporting and analysis.
- Perform other duties as needed based on team and company requirements.
Qualifications
Required:
- 3-5 years of Global Forwarding experience (Ocean & Air).
- High school diploma or GED.
- Proficiency in Microsoft Office Suite.
- Familiarity with CNS & Destin8 (Ocean Port Platforms).
- Fluent in English (written and verbal).
Preferred:
- Associate’s or Bachelor’s degree in Supply Chain, Logistics, or International Business.
- Extensive knowledge of international shipping regulations and industry best practices.
- Strong multi-tasking skills and ability to adapt in a fast-paced environment.
- Excellent communication and problem-solving abilities.
- Prior experience in customer service and account management.
- High attention to detail with a strong track record of compliance and cost control.
- Fluency in additional European languages is a plus.
- Familiarity with customs procedures and bonded transport operations.
Senior Import Operator employer: GRS - Global Recruitment Solutions
Contact Detail:
GRS - Global Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Import Operator
✨Tip Number 1
Network with professionals in the global forwarding industry. Attend relevant trade shows, webinars, or local meetups to connect with others who work in shipping and logistics. This can help you learn about job openings and gain insights into what companies like us are looking for.
✨Tip Number 2
Stay updated on the latest trends and regulations in international shipping. Follow industry news, join online forums, and participate in discussions to demonstrate your knowledge during interviews. This will show us that you're proactive and well-informed about the field.
✨Tip Number 3
Consider obtaining certifications related to logistics and supply chain management. Certifications can enhance your credibility and showcase your commitment to professional development, making you a more attractive candidate for the Senior Import Operator role.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled challenges in previous roles. Think about times when you improved processes, resolved customer issues, or managed complex shipments. Sharing these experiences can help us see your problem-solving skills in action.
We think you need these skills to ace Senior Import Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in global forwarding, particularly in ocean and air freight. Emphasise your operational excellence and any specific achievements that demonstrate your ability to manage international shipments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with customer relationship management and how you can contribute to enhancing efficiency through technology and process improvements.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office Suite and familiarity with CNS & Destin8. If you have experience with customs procedures or bonded transport operations, make sure to include that as well.
Showcase Problem-Solving Abilities: Provide examples in your application that demonstrate your problem-solving skills and ability to adapt in a fast-paced environment. This could be through specific challenges you've faced in previous roles and how you overcame them.
How to prepare for a job interview at GRS - Global Recruitment Solutions
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of international shipping processes, regulations, and documentation during the interview. Be prepared to discuss specific examples from your previous experience that highlight your expertise in Ocean and Air freight.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges in shipping operations. Think of scenarios where you successfully resolved issues or improved processes, and be ready to share these stories.
✨Highlight Your Customer Relationship Skills
Since the role involves managing customer relationships, be prepared to discuss how you've built and maintained strong connections with clients in the past. Share examples of how you've handled inquiries and resolved issues effectively.
✨Demonstrate Attention to Detail
Given the importance of accuracy in shipping documentation and compliance, emphasise your attention to detail. You might want to mention specific tools or methods you use to ensure data integrity and prevent errors in your work.
