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- Tasks: Lead and manage international and domestic freight operations for top-notch service and efficiency.
- Company: Join a dynamic logistics company focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, team development opportunities, and a vibrant work culture.
- Why this job: Be part of a fast-paced environment where your contributions directly impact customer experience and operational success.
- Qualifications: Experience in freight operations and strong leadership skills are essential.
- Other info: Hands-on support and continuous learning are key aspects of this role.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose: To lead and manage all aspects of international and domestic freight operations, ensuring high service standards, financial performance, and customer satisfaction. This role involves hands-on operational expertise across all transport modes, driving team development, operational efficiency, and process improvement.
Key Responsibilities:
- Operational Leadership: Oversee daily international and domestic freight forwarding activities including import/export, cross-trades by sea, air, and land.
- Lead daily team meetings, logging and tracking all action points via the Action Tracker Log.
- Identify trends within key accounts and proactively implement strategies to improve or sustain performance.
- Continuously review and optimise operational processes to reduce resource expenditure and enhance automation and efficiency.
- Collaborate with the Client Relationship Manager to support customer development and identify new commercial opportunities.
- Support the implementation of new trade lanes, ensuring operational readiness and process integrity.
- Conduct regular one-on-one meetings and appraisals with team members, fostering open communication and development.
- Provide hands-on operational support when necessary, ensuring strong working knowledge of multi-modal freight processes.
- Ensure timely and professional resolution of customer issues and escalations.
- Undertake additional duties as reasonably required by the business.
Financial Management:
- Take ownership of the department’s financial performance, balancing service quality and commercial activity.
- Collaborate with the Operational Financial Controller and Finance team to resolve financial issues efficiently.
- Maximise account profitability by challenging incorrect costs and working with relevant service providers.
- Ensure accurate and timely month-end reporting in coordination with Branch Management and Operations Leadership.
Customer Experience:
- Serve as a customer-facing representative, actively participating in Monthly Business Reviews (MBRs).
- Ensure operational teams consistently deliver exceptional service, with a proactive and solutions-driven approach.
- Champion a ‘best-in-class’ customer service ethos across the department.
Tasks: Manage all day-to-day freight forwarding functions within the branch, including: Compliance, Health & Safety, Security, Operational Excellence, Cost Control, Team Learning & Development.
Operations Manager - Air & Ocean employer: GRS - Global Recruitment Solutions
Contact Detail:
GRS - Global Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Air & Ocean
✨Tip Number 1
Familiarise yourself with the latest trends in international and domestic freight operations. Understanding current market dynamics and challenges can help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Network with professionals in the logistics and freight forwarding industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. Highlighting your hands-on experience with multi-modal freight processes will set you apart from other candidates.
✨Tip Number 4
Showcase your leadership skills by preparing to talk about how you've developed teams in the past. Be ready to share strategies you've used to foster open communication and enhance team performance, as this is crucial for the Operations Manager role.
We think you need these skills to ace Operations Manager - Air & Ocean
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in freight operations, team leadership, and financial management. Use specific examples that demonstrate your ability to manage both international and domestic freight forwarding activities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and customer service. Mention how your skills align with the key responsibilities outlined in the job description, such as optimising processes and leading teams.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention any improvements in operational efficiency or customer satisfaction ratings you have achieved in past positions.
Prepare for Potential Questions: Anticipate questions related to operational challenges and customer service scenarios. Be ready to discuss how you would handle specific situations, drawing on your past experiences to illustrate your problem-solving skills.
How to prepare for a job interview at GRS - Global Recruitment Solutions
✨Showcase Your Operational Expertise
Be prepared to discuss your hands-on experience with freight operations. Highlight specific examples where you've improved processes or resolved issues, particularly in multi-modal transport.
✨Demonstrate Leadership Skills
Since the role involves leading a team, share your experiences in managing teams effectively. Discuss how you conduct meetings, track action points, and foster open communication among team members.
✨Focus on Financial Acumen
Understand the financial aspects of the role. Be ready to talk about how you've managed budgets, maximised profitability, and collaborated with finance teams to resolve issues in previous positions.
✨Emphasise Customer-Centric Approach
Prepare to explain how you've championed customer service in your past roles. Share examples of how you've handled customer issues and contributed to improving customer satisfaction.
