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For Companies At a Glance
- Tasks: Support daily freight operations and provide excellent customer service.
- Company: Growing freight forwarding business with exciting expansion plans.
- Benefits: Competitive salary, hybrid working, and opportunities for career progression.
- Other info: Perfect for those looking to grow into senior roles.
- Why this job: Join a close-knit team and shape the future of a new office.
- Qualifications: Experience in freight forwarding and strong communication skills.
The predicted salary is between 28000 - 33000 £ per year.
We are currently recruiting for a Customer Service Operator role on behalf of a growing freight forwarding business that is establishing a new office in Newark. This is an excellent opportunity for someone with freight forwarding operational experience who is looking to grow with a business long term and progress into a more senior commercial or account management position over time. The business is currently in an exciting growth phase, with a newly established office and ambitious plans for expansion. The successful candidate will join a close-knit team and play a key role in supporting daily operations while helping shape the future of the office as it develops.
Key Responsibilities
- Supporting day-to-day freight forwarding operations
- Loading and managing operational jobs within the system
- Completing customs entries and related documentation
- Liaising with hauliers, suppliers, and customers
- Building and maintaining strong supplier relationships
- Providing excellent customer service and operational support
- Assisting with the onboarding and mentoring of future team members and apprentices
The Ideal Candidate
- Experience within freight forwarding operations
- Customs entry knowledge would be highly advantageous
- Strong organisational and communication skills
- Confident speaking with customers and stakeholders
Customer Service Operator employer: GRS - Global Recruitment Solutions
Contact Detail:
GRS - Global Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and freight forwarding. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've excelled in previous roles, especially in customer service and operations. This will help you stand out as someone who can contribute to the team right away.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in freight forwarding operations. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how you can contribute to our growing team. Keep it friendly and professional!
Showcase Your Customer Service Skills: Since this role is all about providing excellent customer service, make sure to include examples of how you've gone above and beyond for customers in the past. We love seeing that passion!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at GRS - Global Recruitment Solutions
✨Know Your Freight Forwarding Basics
Make sure you brush up on your freight forwarding knowledge before the interview. Understand the key processes, especially customs entries and documentation, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or built strong relationships with clients, as this is crucial for the role.
✨Demonstrate Team Spirit
Since you'll be joining a close-knit team, it's important to convey your ability to work well with others. Share experiences where you've collaborated effectively or mentored colleagues, highlighting your teamwork skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth plans and how you can contribute to their success. This shows your genuine interest in the role and helps you understand if the company aligns with your career goals.