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- Tasks: Lead customer success and ensure clients maximise their telematics investment.
- Company: Fast-growing tech company focused on customer satisfaction.
- Benefits: Competitive salary, equity options, and opportunity to build a key function.
- Why this job: Make a direct impact on business growth and customer satisfaction.
- Qualifications: 5+ years in customer success, strong leadership, and analytical skills.
- Other info: Work with cutting-edge telematics technology in a dynamic environment.
The predicted salary is between 48000 - 72000 £ per year.
Lead our customer success function and ensure our clients achieve maximum value from their GRS Guardian telematics investment. Drive customer retention, expansion, and advocacy as we scale.
Key Responsibilities:
- Develop and execute customer success strategy and processes
- Build and lead a high-performing customer success team
- Own customer onboarding, adoption, and expansion processes
- Monitor customer health metrics and proactively address churn risks
- Collaborate with sales team on account expansion opportunities
- Develop customer training programs and success resources
- Manage escalations and coordinate with recovery agents for theft incidents
- Drive product feedback loop with development team
- Establish customer advisory board and advocacy programs
Requirements:
- 5+ years customer success or account management experience, preferably in SaaS/technology
- Proven track record of building customer success functions from scratch
- Experience with telematics, fleet management, or automotive industry preferred
- Strong analytical skills and experience with customer success metrics
- Excellent leadership and team-building capabilities
- Outstanding communication and presentation skills
- Experience with CRM and customer success platforms
- Bachelor's degree in business or related field
What We Offer:
- Competitive salary plus equity in a fast-growing company
- Opportunity to build and lead a critical function
- Work with cutting-edge telematics technology
- Direct impact on business growth and customer satisfaction
Head of Customer Success in Southampton employer: GRS Fleet Telematics
Contact Detail:
GRS Fleet Telematics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in customer success. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to customer success. Think about how you’d tackle onboarding, retention, and expansion challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Customer Success in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Customer Success role. Highlight your experience in customer success, especially in SaaS or technology, and show us how you've driven customer retention and expansion in the past.
Showcase Your Achievements: We want to see your proven track record! Include specific examples of how you've built customer success functions or improved customer satisfaction metrics. Numbers speak volumes, so don’t shy away from sharing your successes.
Communicate Clearly: Your written application is your first chance to impress us, so make it count! Use clear and concise language, and ensure your passion for customer success shines through. Remember, we value outstanding communication skills!
Apply Through Our Website: To make sure your application gets into our hands, apply directly through our website. It’s the best way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at GRS Fleet Telematics
✨Know Your Stuff
Make sure you understand the telematics and fleet management industry inside out. Familiarise yourself with GRS Guardian's offerings and how they benefit clients. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've built and led successful customer success teams in the past. Highlight your leadership style and how it has contributed to team performance and customer satisfaction. Be ready to discuss specific strategies you've implemented to drive retention and expansion.
✨Be Data-Driven
Since the role requires strong analytical skills, come prepared with insights on customer success metrics. Discuss how you've used data to monitor customer health and address churn risks. This will show that you can make informed decisions that positively impact customer outcomes.
✨Engage with the Interviewers
Don't just answer questions; engage in a conversation. Ask insightful questions about their current customer success strategies and challenges. This not only shows your interest but also gives you a chance to demonstrate your strategic thinking and problem-solving abilities.
