Operations Director in London

LOCATION: London (Central), 4 Days In Office (Tuesday - Friday), 1 Day WFH (Monday)

CONTRACT: Full-time, permanent

Growthcurve is the growth marketing agency founders, CMOs and investors call when they need to scale fast. Strategy, media and creative under one roof, with an in-house studio and AI built into how we work. We've supported companies spending over $100M a month on paid ads, for brands like Coinbase, AliExpress, Midnite and Finom.

We're hiring an Operations Director to own how Growthcurve runs: our people, our capacity and the operating rhythm behind a fast-growing agency.

THE ROLE

You'll report to our CEO and sit on the management team. You own operations and people across the agency: our London office, a studio team spread across Europe and Argentina, and the freelancers and outside studios we bring in when the work calls for it. Our Head of Finance owns the numbers. You own that the agency runs, and keeps running well as it scales.

This is a hands‑on role. You'll write the contract, fix the process and run the review round yourself, while building the systems that mean the agency doesn't depend on any one person to keep it moving.

WHAT YOU'LL DO

• Run the operating rhythm: management meetings, the monthly Business Review and the weekly notes every team writes, and retire any ritual that stops earning its place
• Own capacity and utilisation, holding the agency to a 70 to 85% billable band, and turn resourcing gaps into hires or freelance cover fast
• Contract the extra capacity the studio calls for: freelancers, outside studios and suppliers, on clear contracts and rate cards
• Own HR end to end: contracts, onboarding, right to work checks, absence, pension and benefits, policies and employee relations
• Run probation and performance reviews every quarter, and the annual pay and progression round with the career ladders behind it
• Run hiring with department leads: headcount against plan, job specs, our AI‑assisted applicant pipeline, offers and onboarding
• Own compliance: our SOC 2 programme in Vanta, data protection and the employee handbook
• Own the operations stack (Jira, Slack, Google Workspace, Breathe HR, Deel, Vanta, LastPass) and bring in timesheets so capacity is measured, not estimated
• Every month, take one of our processes, compare it with how a larger agency runs it, and decide to keep, change or kill it
• Build automation and AI into how the agency runs, and prune the workflows nobody owns
• Partner with our Head of Finance on headcount cost, utilisation and margin per account
• Help set up operations for our US business as it grows

WHO YOU ARE

• 8+ years in operations, including at least 3 running operations or people for an agency, consultancy or other professional services business
• You've owned HR for a growing company: contracts, reviews, employee relations and UK employment law
• You understand agency economics: utilisation, resourcing, scope and why margin moves
• A systems builder who documents things so they run without you in the room
• Comfortable with numbers and spreadsheets, and fluent in the tools a modern agency runs on
• Calm, direct and trusted: you can have the difficult conversation and keep the team's confidence
• You use AI tools every day and want to build an agency that runs on them

BONUS POINTS

• CIPD Level 5 or above
• SOC 2 or ISO 27001 experience
• You've set up operations for a second office or a US entity
• You've rolled out a resourcing or timesheet tool from scratch

OUR CULTURE

• Bias for Action: We launch, learn and iterate. Waiting for "perfect" is not our culture
• Relentlessly Data‑Driven: Every decision is grounded in data. We measure everything
• Global by Default: We think globally and operate at the cutting edge of every market
• AI‑First: We are building the first truly AI‑first growth agency
• Excellence Only: Our clients are the world's most ambitious companies. Our output matches.

BENEFITS

• Private medical insurance
• Access to a gym and wellness classes
• WFH every Monday
• Access to the latest premium AI tools & models
• Brand new Apple equipment
• High spec office, with hotel grade amenities (kitchens, showers, bicycle parking, cafe)
• Free premium coffee, tea and a fully stocked snack cupboard and drinks fridge
• Access to masterclasses, industry events, and learning budgets
• Direct access to founders, C-levels, and hypergrowth operators
• Clear progression path and opportunities to lead new initiatives