At a Glance
- Tasks: Lead and scale the global ecommerce strategy for a high-growth brand.
- Company: Exciting investor-backed business with a culture of empowerment and flexibility.
- Benefits: Competitive salary, generous leave, private medical insurance, and staff discounts.
- Other info: Annual Volunteering Day to support causes that matter to you.
- Why this job: Make a significant impact in a fast-paced, entrepreneurial environment.
- Qualifications: 10+ years in ecommerce, strong leadership skills, and expertise in Shopify Plus.
The predicted salary is between 49500 - 60500 £ per year.
Location: Hybrid - UK with regular travel to HQ in the south of England
Reporting to: CEO
The Opportunity: We are seeking an exceptional and commercially astute Global Ecommerce Director to lead and significantly scale the direct-to-consumer (DTC) ecommerce business for a high-growth brand backed by Growth Partner. This is a pivotal leadership role in an exciting investor-backed business responsible for defining and executing the global ecommerce strategy, driving aggressive revenue growth, enhancing customer experience, and expanding the brand's digital footprint across all key markets.
Key Responsibilities:
- Own the global ecommerce strategy, roadmap and budget, driving growth in conversion rate, AOV, customer lifetime value and overall customer experience across all regions.
- Lead trading performance, working closely with merchandising and brand teams to hit calendar and budget targets.
- Build, lead and mentor a high-performing global ecommerce team spanning performance marketing, UX/UI, content and ecommerce operations.
- Optimise performance marketing across paid and organic channels (PPC, SEO, social, affiliates, email, SMS) to maximise ROI and acquisition efficiency, in close partnership with the brand team.
- Champion a customer-centric approach to site experience, personalisation, retention, loyalty and CRM.
- Use data, A/B testing and analytics to guide decisions, and present insights and recommendations to the executive team.
- Lead the strategic development of the ecommerce platform (currently Shopify Plus) and its wider app/technology ecosystem.
- Collaborate cross-functionally with product, brand, merchandising and operations teams, including forecasting, inventory planning and new product launches.
What You'll Bring:
- 10+ years of progressive experience in ecommerce, with at least 3-5 years in a senior leadership role (Head of Ecommerce, Ecommerce Director) specifically within a DTC retail or lifestyle brand.
- Proven track record of significantly scaling global ecommerce revenue and profitability.
- Deep expertise in Shopify Plus and its ecosystem is highly desirable.
- Strong understanding of global market dynamics, cultural nuances, and international shipping/logistics.
- Exceptional leadership and team management skills, with experience building and motivating high-performing teams.
- Expertise in performance marketing channels (paid search, paid social, SEO, email marketing) and a strong understanding of customer acquisition and retention strategies.
- A natural commercial acumen with a focus on ROI and business growth.
- Excellent communication, presentation, and interpersonal skills.
- Data-driven mindset with strong analytical skills and the ability to translate complex data into actionable insights.
- Proactive, agile, and adaptable, thriving in a fast-paced, entrepreneurial environment.
What's on Offer:
- A culture of empowerment, freedom, flexibility, and trust.
- Annual Leave: 25 days plus bank holidays + a day for your birthday.
- Very generous staff discount and friends and family discount.
- Private Medical Insurance for you and your dependants.
- Enhanced pension contributions.
- Annual Volunteering Day to support causes that matter to you.
Ecommerce Director in Southampton employer: Growth Partner
Join a dynamic and innovative team as the Ecommerce Director, where you'll thrive in a culture that champions empowerment, flexibility, and trust. With a focus on personal and professional growth, you'll have access to generous benefits including private medical insurance, enhanced pension contributions, and an annual volunteering day to support causes you care about. This hybrid role offers the unique opportunity to lead a high-performing global ecommerce team while making a significant impact on a rapidly growing brand.
