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- Tasks: Lead client relationships and drive delivery for eCommerce CRO projects.
- Company: Growth Needle, a performance-led CRO and web agency.
- Benefits: Competitive salary, remote work, and opportunities for career growth.
- Why this job: Take ownership and make a real impact in a fast-paced environment.
- Qualifications: 3+ years in account/project management and 2+ years in CRO/eCommerce.
- Other info: Join a dynamic team with high standards and clear paths to leadership.
The predicted salary is between 30000 - 36000 ÂŁ per year.
Location: Remote (UK GMT hours 9-5)
Agency: Growthneedle.com
Type: Full-time
Salary: ÂŁ30,000-ÂŁ36,000
Role Overview
We’re hiring a high-calibre Account Manager to own client relationships and lead delivery across CRO and web projects for ambitious eCommerce brands. This role is the operational centre of Growth Needle. You’ll sit between clients, strategy, designers, and developers, turning goals into clear priorities, keeping delivery moving fast, and ensuring every project lands to a high standard. This is not a passive coordination role. You’ll drive outcomes, set direction, create clarity, remove blockers, and keep delivery moving at pace.
What You’ll Own
- Client Leadership
- Be the primary point of contact for key accounts
- Lead calls with confidence, structure, and clear outcomes
- Translate business goals into CRO strategy, roadmaps, and execution plans
- Proactively manage expectations, risks, and priorities
- Build long-term trust through reliability, honesty, and strong communication
- Delivery & Project Execution
- Run delivery in ClickUp: scoping, prioritisation, timelines, and accountability
- Write excellent briefs that designers and developers can execute without confusion
- QA design/dev output to ensure it’s accurate, polished, and aligned with the CRO goals
- Keep work organised, time-bound, and commercially aligned (no drifting scope)
- CRO Strategy, Audits & Roadmapping
- Conduct mini and full CRO audits (qual + quant) and turn insights into clear priorities
- Build CRO roadmaps: what we’re doing, why we’re doing it, and what success looks like
- Plan experiments and site improvements that tie directly to CVR, AOV, LTV, and funnel performance
- Spot and communicate upsell opportunities that are genuinely aligned with client growth
- Pod Leadership (Design + Dev)
- Lead pods of designers and developers
- Set expectations, push for standards, and drive accountability
- Keep everyone aligned, motivated, and moving quickly
- Improve systems and SOPs as we scale
Who This Role Is For
This role is for someone who is charismatic, sharp, and intensely organised. Someone who can run client relationships with presence and run delivery with discipline. You should enjoy responsibility. You don’t wait to be told. You take ownership and finish what you start.
Requirements
- 3+ years in account management or project management (agency or similar)
- 2+ years in CRO / eCommerce / digital performance (you understand how conversion works)
- Experience leading delivery with designers and developers
- Strong grasp of eCommerce metrics: CVR, AOV, LTV, funnel performance, experimentation logic
- Comfortable owning client calls and handling difficult conversations when needed
- Strong briefing and QA ability (you catch problems before clients do)
- Strong systems thinking; confident in structured workflows and SOPs
- Comfortable operating in ClickUp (or comparable tools)
Soft Skills (Non-Negotiable)
We care about character as much as experience. The right person is:
- Charismatic and confident on calls: Builds trust quickly with clients
- Exceptional communicator: Clear, concise, and professional in both written and spoken English. Keeps clients aligned, informed, and confident at all times. Explains complex ideas simply and confidently
- Highly organised: Structured thinking, strong planning, and zero dropped balls
- Calm under pressure: Handles ambiguity, urgency, and client tension professionally
- High ownership: takes responsibility, follows through, closes loops
- Naturally leadership-minded: sets standards and pushes work forward
- Direct and honest: can say “no”, frame trade-offs, and protect quality
Why Growth Needle
Growth Needle is a performance-led CRO and web agency. We work with ambitious brands, move quickly, and hold high standards. You’ll be in a role with real ownership, direct exposure to client strategy, and a clear path to grow into senior leadership as the agency scales. If you’re the type of person who can lead clients, lead delivery, and keep everything moving with clarity, we want to hear from you.
How to Apply
Please send:
- Your CV
- A short cover video (3/4 minutes) introducing yourself, your relevant experience, and why you’re a strong fit for this role
CRO Account Manager in Leicester employer: Growth Needle
Contact Detail:
Growth Needle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRO Account Manager in Leicester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Growth Needle or similar agencies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for those client calls! Since this role is all about client leadership, practice how you’d handle tough conversations. Show us you can communicate clearly and confidently, even when the pressure's on.
✨Tip Number 3
Show off your organisational skills! Create a mock project plan or roadmap that aligns with CRO strategies. This will demonstrate your ability to keep things structured and moving fast, just like we need at Growth Needle.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team and ready to take ownership of your career.
We think you need these skills to ace CRO Account Manager in Leicester
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your experience in account management and CRO, focusing on achievements that showcase your ability to drive results and manage client relationships.
Nail the Cover Video: This is your chance to show us your personality! Keep it concise, engaging, and relevant. Talk about your experience, why you’re excited about this role, and how you can contribute to our team at Growth Needle.
Tailor Your Application: Make sure to align your application with the job description. Use keywords from the listing to demonstrate that you understand what we’re looking for and how your skills match up with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our team!
How to prepare for a job interview at Growth Needle
✨Know Your CRO Metrics
Before the interview, brush up on key eCommerce metrics like CVR, AOV, and LTV. Be ready to discuss how these metrics influence your strategies and decisions. This shows you understand the core of what the role entails.
✨Prepare for Client Scenarios
Think of examples from your past experience where you've successfully managed client relationships or navigated difficult conversations. Be prepared to share these stories, highlighting your communication skills and ability to build trust.
✨Master ClickUp and Project Management
Familiarise yourself with ClickUp or similar project management tools. Be ready to discuss how you’ve used such tools to manage timelines, scoping, and accountability in previous roles. This will demonstrate your organisational skills and readiness for the role.
✨Showcase Your Leadership Style
Reflect on your leadership approach, especially when working with designers and developers. Prepare to discuss how you motivate teams, set expectations, and drive accountability. This is crucial for showing you can lead pods effectively.
