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For Companies At a Glance
- Tasks: Lead client relationships and drive delivery for eCommerce CRO projects.
- Company: Growth Needle, a performance-led CRO and web agency.
- Benefits: Competitive salary, remote work, and opportunities for career growth.
- Why this job: Take ownership and make a real impact in a fast-paced environment.
- Qualifications: 3+ years in account/project management and 2+ years in CRO/eCommerce.
- Other info: Join a dynamic team with a clear path to senior leadership.
The predicted salary is between 30000 - 36000 ÂŁ per year.
Location: Remote (UK GMT hours 9-5)
Agency: Growthneedle.com
Type: Full-time
Salary: ÂŁ30,000-ÂŁ36,000
Role Overview
We’re hiring a high-calibre Account Manager to own client relationships and lead delivery across CRO and web projects for ambitious eCommerce brands. This role is the operational centre of Growth Needle. You’ll sit between clients, strategy, designers, and developers, turning goals into clear priorities, keeping delivery moving fast, and ensuring every project lands to a high standard. This is not a passive coordination role. You’ll drive outcomes, set direction, create clarity, remove blockers, and keep delivery moving at pace.
What You’ll Own
- Client Leadership
- Be the primary point of contact for key accounts
- Lead calls with confidence, structure, and clear outcomes
- Translate business goals into CRO strategy, roadmaps, and execution plans
- Proactively manage expectations, risks, and priorities
- Build long-term trust through reliability, honesty, and strong communication
- Delivery & Project Execution
- Run delivery in ClickUp: scoping, prioritisation, timelines, and accountability
- Write excellent briefs that designers and developers can execute without confusion
- QA design/dev output to ensure it’s accurate, polished, and aligned with the CRO goals
- Keep work organised, time-bound, and commercially aligned (no drifting scope)
- CRO Strategy, Audits & Roadmapping
- Conduct mini and full CRO audits (qual + quant) and turn insights into clear priorities
- Build CRO roadmaps: what we’re doing, why we’re doing it, and what success looks like
- Plan experiments and site improvements that tie directly to CVR, AOV, LTV, and funnel performance
- Spot and communicate upsell opportunities that are genuinely aligned with client growth
- Pod Leadership (Design + Dev)
- Lead pods of designers and developers
- Set expectations, push for standards, and drive accountability
- Keep everyone aligned, motivated, and moving quickly
- Improve systems and SOPs as we scale
Who This Role Is For
This role is for someone who is charismatic, sharp, and intensely organised. Someone who can run client relationships with presence and run delivery with discipline. You should enjoy responsibility. You don’t wait to be told. You take ownership and finish what you start.
Requirements
- 3+ years in account management or project management (agency or similar)
- 2+ years in CRO / eCommerce / digital performance (you understand how conversion works)
- Experience leading delivery with designers and developers
- Strong grasp of eCommerce metrics: CVR, AOV, LTV, funnel performance, experimentation logic
- Comfortable owning client calls and handling difficult conversations when needed
- Strong briefing and QA ability (you catch problems before clients do)
- Strong systems thinking; confident in structured workflows and SOPs
- Comfortable operating in ClickUp (or comparable tools)
Soft Skills (Non-Negotiable)
We care about character as much as experience. The right person is:
- Charismatic and confident on calls: Builds trust quickly with clients
- Exceptional communicator: Clear, concise, and professional in both written and spoken English. Keeps clients aligned, informed, and confident at all times. Explains complex ideas simply and confidently
- Highly organised: Structured thinking, strong planning, and zero dropped balls
- Calm under pressure: Handles ambiguity, urgency, and client tension professionally
- High ownership: takes responsibility, follows through, closes loops
- Naturally leadership-minded: sets standards and pushes work forward
- Direct and honest: can say “no”, frame trade-offs, and protect quality
Why Growth Needle
Growth Needle is a performance-led CRO and web agency. We work with ambitious brands, move quickly, and hold high standards. You’ll be in a role with real ownership, direct exposure to client strategy, and a clear path to grow into senior leadership as the agency scales. If you’re the type of person who can lead clients, lead delivery, and keep everything moving with clarity, we want to hear from you.
How to Apply
Please send:
- Your CV
- A short cover video (3/4 minutes) introducing yourself, your relevant experience, and why you’re a strong fit for this role
CRO Account Manager in Ipswich employer: Growth Needle
Contact Detail:
Growth Needle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRO Account Manager in Ipswich
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Growth Needle or similar agencies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your personality in that cover video! This is your chance to shine and let your charisma come through. Be confident, clear, and make sure to highlight how your experience aligns with the role of CRO Account Manager.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of eCommerce metrics like CVR, AOV, and LTV. Being able to discuss these confidently will show you're not just a fit on paper but also in practice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Growth Needle team.
We think you need these skills to ace CRO Account Manager in Ipswich
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your experience in account management and CRO, focusing on achievements that showcase your ability to drive results. Tailor it to reflect the skills mentioned in the job description.
Nail Your Cover Video: This is your chance to shine! Keep it concise and engaging, showing off your personality while clearly explaining why you're a great fit for the role. Remember to mention specific experiences that align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: As an Account Manager, communication is key. In both your CV and cover video, demonstrate your ability to convey complex ideas simply and effectively. Use clear language and structure to show you can lead client conversations with confidence.
Apply Through Our Website: We love seeing applications come through our website! It helps us keep everything organised and ensures your application gets the attention it deserves. So, don’t hesitate—submit your CV and video there!
How to prepare for a job interview at Growth Needle
✨Know Your CRO Inside Out
Make sure you brush up on your knowledge of conversion rate optimisation (CRO) and eCommerce metrics like CVR, AOV, and LTV. Be ready to discuss how these metrics influence strategy and project execution, as this will show your understanding of the role and its impact on client success.
✨Master the Art of Communication
Since you'll be the primary point of contact for clients, practice clear and concise communication. Prepare to explain complex ideas simply and confidently. Think about examples from your past experiences where you successfully managed client expectations or navigated difficult conversations.
✨Showcase Your Organisational Skills
This role requires a high level of organisation, so come prepared with examples that demonstrate your ability to manage multiple projects simultaneously. Discuss how you prioritise tasks, keep delivery moving, and ensure nothing falls through the cracks.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to remove blockers or drive outcomes in a project. Be ready to share how you approached these situations and what the results were.
