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For Companies At a Glance
- Tasks: Lead client relationships and drive delivery for eCommerce CRO projects.
- Company: Join Growth Needle, a dynamic performance-led CRO agency.
- Benefits: Competitive salary, remote work, and opportunities for career growth.
- Why this job: Make a real impact with ambitious brands and develop your leadership skills.
- Qualifications: 3+ years in account management and 2+ years in CRO/eCommerce.
- Other info: Be part of a fast-paced environment with high standards and ownership.
The predicted salary is between 30000 - 36000 ÂŁ per year.
Location: Remote (UK GMT hours 9-5)
Agency: Growthneedle.com
Type: Full-time
Salary: ÂŁ30,000-ÂŁ36,000
Role Overview
We’re hiring a high-calibre Account Manager to own client relationships and lead delivery across CRO and web projects for ambitious eCommerce brands. This role is the operational centre of Growth Needle. You’ll sit between clients, strategy, designers, and developers, turning goals into clear priorities, keeping delivery moving fast, and ensuring every project lands to a high standard. This is not a passive coordination role. You’ll drive outcomes, set direction, create clarity, remove blockers, and keep delivery moving at pace.
What You’ll Own
- Client Leadership
- Be the primary point of contact for key accounts
- Lead calls with confidence, structure, and clear outcomes
- Translate business goals into CRO strategy, roadmaps, and execution plans
- Proactively manage expectations, risks, and priorities
- Build long-term trust through reliability, honesty, and strong communication
- Delivery & Project Execution
- Run delivery in ClickUp: scoping, prioritisation, timelines, and accountability
- Write excellent briefs that designers and developers can execute without confusion
- QA design/dev output to ensure it’s accurate, polished, and aligned with the CRO goals
- Keep work organised, time-bound, and commercially aligned (no drifting scope)
- CRO Strategy, Audits & Roadmapping
- Conduct mini and full CRO audits (qual + quant) and turn insights into clear priorities
- Build CRO roadmaps: what we’re doing, why we’re doing it, and what success looks like
- Plan experiments and site improvements that tie directly to CVR, AOV, LTV, and funnel performance
- Spot and communicate upsell opportunities that are genuinely aligned with client growth
- Pod Leadership (Design + Dev)
- Lead pods of designers and developers
- Set expectations, push for standards, and drive accountability
- Keep everyone aligned, motivated, and moving quickly
- Improve systems and SOPs as we scale
Who This Role Is For
This role is for someone who is charismatic, sharp, and intensely organised. Someone who can run client relationships with presence and run delivery with discipline. You should enjoy responsibility. You don’t wait to be told. You take ownership and finish what you start.
Requirements
- 3+ years in account management or project management (agency or similar)
- 2+ years in CRO / eCommerce / digital performance (you understand how conversion works)
- Experience leading delivery with designers and developers
- Strong grasp of eCommerce metrics: CVR, AOV, LTV, funnel performance, experimentation logic
- Comfortable owning client calls and handling difficult conversations when needed
- Strong briefing and QA ability (you catch problems before clients do)
- Strong systems thinking; confident in structured workflows and SOPs
- Comfortable operating in ClickUp (or comparable tools)
Soft Skills (Non-Negotiable)
- Charismatic and confident on calls: Builds trust quickly with clients
- Exceptional communicator: Clear, concise, and professional in both written and spoken English. Keeps clients aligned, informed, and confident at all times. Explains complex ideas simply and confidently
- Highly organised: Structured thinking, strong planning, and zero dropped balls
- Calm under pressure: Handles ambiguity, urgency, and client tension professionally
- High ownership: takes responsibility, follows through, closes loops
- Naturally leadership-minded: sets standards and pushes work forward
- Direct and honest: can say “no”, frame trade-offs, and protect quality
Why Growth Needle
Growth Needle is a performance-led CRO and web agency. We work with ambitious brands, move quickly, and hold high standards. You’ll be in a role with real ownership, direct exposure to client strategy, and a clear path to grow into senior leadership as the agency scales. If you’re the type of person who can lead clients, lead delivery, and keep everything moving with clarity, we want to hear from you.
How to Apply
Please send your CV and a short cover video (3/4 minutes) introducing yourself, your relevant experience, and why you’re a strong fit for this role.
CRO Account Manager employer: Growth Needle
Contact Detail:
Growth Needle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRO Account Manager
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend virtual events, and connect with potential colleagues. You never know who might have a lead on that perfect CRO Account Manager role.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with a recruiter or during an interview, make sure you can confidently explain how your experience aligns with the role. Show them you’re the charismatic leader they need!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly, express your interest, and share how you can add value. It shows initiative and could land you an interview!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It keeps you top of mind and shows your professionalism. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace CRO Account Manager
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your relevant experience in account management and CRO, and don’t forget to showcase those eCommerce metrics you know inside out. Keep it clear and concise – we love a well-structured CV!
Nail the Cover Video: This is your chance to show us your personality! In your short cover video, be confident and articulate. Talk about your experience, why you’re a great fit for the role, and let your charisma shine through. Remember, we want to see the real you!
Tailor Your Application: Make sure to tailor your application to the role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. Show us that you understand the importance of client leadership and project execution in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Growth Needle
✨Know Your CRO Metrics
Before the interview, brush up on key eCommerce metrics like CVR, AOV, and LTV. Be ready to discuss how these metrics influence your strategies and decision-making. This shows you understand the core of what the role entails.
✨Prepare for Client Scenarios
Think about potential client scenarios you might face in this role. Prepare examples of how you've managed client expectations or resolved conflicts in the past. This will demonstrate your ability to handle difficult conversations with confidence.
✨Showcase Your Organisational Skills
Be ready to talk about your project management experience, especially with tools like ClickUp. Share specific examples of how you've kept projects on track and ensured clear communication among teams. This will highlight your organisational prowess.
✨Communicate Clearly and Confidently
Practice explaining complex ideas simply and concisely. During the interview, focus on being direct and honest in your responses. This will reflect the exceptional communication skills that Growth Needle values in their Account Manager.