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For Companies At a Glance
- Tasks: Lead client relationships and drive delivery for eCommerce CRO projects.
- Company: Growth Needle, a performance-led CRO and web agency.
- Benefits: Competitive salary, remote work, and opportunities for career growth.
- Why this job: Take ownership and make a real impact in a fast-paced environment.
- Qualifications: 3+ years in account/project management and 2+ years in CRO/eCommerce.
- Other info: Join a dynamic team with high standards and clear paths to leadership.
The predicted salary is between 30000 - 36000 ÂŁ per year.
Location: Remote (UK GMT hours 9-5)
Agency: Growthneedle.com
Type: Full-time
Salary: ÂŁ30,000-ÂŁ36,000
Role Overview
We’re hiring a high-calibre Account Manager to own client relationships and lead delivery across CRO and web projects for ambitious eCommerce brands. This role is the operational centre of Growth Needle. You’ll sit between clients, strategy, designers, and developers, turning goals into clear priorities, keeping delivery moving fast, and ensuring every project lands to a high standard. This is not a passive coordination role. You’ll drive outcomes, set direction, create clarity, remove blockers, and keep delivery moving at pace.
What You’ll Own
- Client Leadership
- Be the primary point of contact for key accounts
- Lead calls with confidence, structure, and clear outcomes
- Translate business goals into CRO strategy, roadmaps, and execution plans
- Proactively manage expectations, risks, and priorities
- Build long-term trust through reliability, honesty, and strong communication
- Delivery & Project Execution
- Run delivery in ClickUp: scoping, prioritisation, timelines, and accountability
- Write excellent briefs that designers and developers can execute without confusion
- QA design/dev output to ensure it’s accurate, polished, and aligned with the CRO goals
- Keep work organised, time-bound, and commercially aligned (no drifting scope)
- CRO Strategy, Audits & Roadmapping
- Conduct mini and full CRO audits (qual + quant) and turn insights into clear priorities
- Build CRO roadmaps: what we’re doing, why we’re doing it, and what success looks like
- Plan experiments and site improvements that tie directly to CVR, AOV, LTV, and funnel performance
- Spot and communicate upsell opportunities that are genuinely aligned with client growth
- Pod Leadership (Design + Dev)
- Lead pods of designers and developers
- Set expectations, push for standards, and drive accountability
- Keep everyone aligned, motivated, and moving quickly
- Improve systems and SOPs as we scale
Who This Role Is For
This role is for someone who is charismatic, sharp, and intensely organised. Someone who can run client relationships with presence and run delivery with discipline. You should enjoy responsibility. You don’t wait to be told. You take ownership and finish what you start.
Requirements
- 3+ years in account management or project management (agency or similar)
- 2+ years in CRO / eCommerce / digital performance (you understand how conversion works)
- Experience leading delivery with designers and developers
- Strong grasp of eCommerce metrics: CVR, AOV, LTV, funnel performance, experimentation logic
- Comfortable owning client calls and handling difficult conversations when needed
- Strong briefing and QA ability (you catch problems before clients do)
- Strong systems thinking; confident in structured workflows and SOPs
- Comfortable operating in ClickUp (or comparable tools)
Soft Skills (Non-Negotiable)
We care about character as much as experience. The right person is:
- Charismatic and confident on calls: Builds trust quickly with clients
- Exceptional communicator: Clear, concise, and professional in both written and spoken English. Keeps clients aligned, informed, and confident at all times. Explains complex ideas simply and confidently
- Highly organised: Structured thinking, strong planning, and zero dropped balls
- Calm under pressure: Handles ambiguity, urgency, and client tension professionally
- High ownership: takes responsibility, follows through, closes loops
- Naturally leadership-minded: sets standards and pushes work forward
- Direct and honest: can say “no”, frame trade-offs, and protect quality
Why Growth Needle
Growth Needle is a performance-led CRO and web agency. We work with ambitious brands, move quickly, and hold high standards. You’ll be in a role with real ownership, direct exposure to client strategy, and a clear path to grow into senior leadership as the agency scales. If you’re the type of person who can lead clients, lead delivery, and keep everything moving with clarity, we want to hear from you.
How to Apply
Please send:
- Your CV
- A short cover video (3/4 minutes) introducing yourself, your relevant experience, and why you’re a strong fit for this role
CRO Account Manager in Brighton employer: Growth Needle
Contact Detail:
Growth Needle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRO Account Manager in Brighton
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, join relevant groups, and attend virtual events. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications with a friendly email or message. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask any questions you might have about the role.
✨Tip Number 3
Prepare for interviews like a pro! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think of examples that showcase your skills.
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities in one place, making your job search a breeze.
We think you need these skills to ace CRO Account Manager in Brighton
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your relevant experience in account management and CRO, and don’t forget to showcase those eCommerce metrics you know inside out.
Nail the Cover Video: This is your chance to shine! Keep it concise, engaging, and personal. Talk about your experience, why you’re excited about this role, and how you can bring value to Growth Needle.
Showcase Your Communication Skills: We love clear and concise communication! Make sure your written application reflects your ability to explain complex ideas simply. This will set you apart as a strong candidate for client leadership.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Growth Needle team!
How to prepare for a job interview at Growth Needle
✨Know Your CRO Inside Out
Make sure you brush up on your knowledge of Conversion Rate Optimisation (CRO) and eCommerce metrics like CVR, AOV, and LTV. Be ready to discuss how these metrics influence strategy and project execution, as this will show your understanding of the role and its impact on client success.
✨Master the Art of Communication
Since you'll be the primary point of contact for clients, practice clear and concise communication. Prepare to explain complex ideas simply and confidently. Think about examples from your past experiences where you successfully managed client expectations or navigated difficult conversations.
✨Showcase Your Organisational Skills
This role requires a high level of organisation, so come prepared with examples that demonstrate your ability to manage multiple projects and priorities effectively. Discuss any tools you've used, like ClickUp, to keep your work structured and on track.
✨Demonstrate Leadership Qualities
Growth Needle is looking for someone who can lead both clients and teams. Think of instances where you've taken ownership of a project or led a team to success. Be ready to share how you motivate others and ensure accountability while keeping everything moving at pace.
