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- Tasks: Lead client relationships and drive delivery for eCommerce CRO projects.
- Company: Growth Needle, a performance-led CRO and web agency.
- Benefits: Competitive salary, remote work, and opportunities for career growth.
- Why this job: Take ownership, lead clients, and make a real impact in a fast-paced environment.
- Qualifications: 3+ years in account/project management and 2+ years in CRO/eCommerce.
- Other info: Join a dynamic team with high standards and clear paths to leadership.
The predicted salary is between 30000 - 36000 ÂŁ per year.
Location: Remote (UK GMT hours 9-5)
Agency: Growthneedle.com
Type: Full-time
Salary: ÂŁ30,000-ÂŁ36,000
Role Overview
We’re hiring a high-calibre Account Manager to own client relationships and lead delivery across CRO and web projects for ambitious eCommerce brands. This role is the operational centre of Growth Needle. You’ll sit between clients, strategy, designers, and developers, turning goals into clear priorities, keeping delivery moving fast, and ensuring every project lands to a high standard. This is not a passive coordination role. You’ll drive outcomes, set direction, create clarity, remove blockers, and keep delivery moving at pace.
What You’ll Own
- Client Leadership
- Be the primary point of contact for key accounts
- Lead calls with confidence, structure, and clear outcomes
- Translate business goals into CRO strategy, roadmaps, and execution plans
- Proactively manage expectations, risks, and priorities
- Build long-term trust through reliability, honesty, and strong communication
- Delivery & Project Execution
- Run delivery in ClickUp: scoping, prioritisation, timelines, and accountability
- Write excellent briefs that designers and developers can execute without confusion
- QA design/dev output to ensure it’s accurate, polished, and aligned with the CRO goals
- Keep work organised, time-bound, and commercially aligned (no drifting scope)
- CRO Strategy, Audits & Roadmapping
- Conduct mini and full CRO audits (qual + quant) and turn insights into clear priorities
- Build CRO roadmaps: what we’re doing, why we’re doing it, and what success looks like
- Plan experiments and site improvements that tie directly to CVR, AOV, LTV, and funnel performance
- Spot and communicate upsell opportunities that are genuinely aligned with client growth
- Pod Leadership (Design + Dev)
- Lead pods of designers and developers
- Set expectations, push for standards, and drive accountability
- Keep everyone aligned, motivated, and moving quickly
- Improve systems and SOPs as we scale
Who This Role Is For
This role is for someone who is charismatic, sharp, and intensely organised. Someone who can run client relationships with presence and run delivery with discipline. You should enjoy responsibility. You don’t wait to be told. You take ownership and finish what you start.
Requirements
- 3+ years in account management or project management (agency or similar)
- 2+ years in CRO / eCommerce / digital performance (you understand how conversion works)
- Experience leading delivery with designers and developers
- Strong grasp of eCommerce metrics: CVR, AOV, LTV, funnel performance, experimentation logic
- Comfortable owning client calls and handling difficult conversations when needed
- Strong briefing and QA ability (you catch problems before clients do)
- Strong systems thinking; confident in structured workflows and SOPs
- Comfortable operating in ClickUp (or comparable tools)
Soft Skills (Non-Negotiable)
We care about character as much as experience. The right person is:
- Charismatic and confident on calls: Builds trust quickly with clients
- Exceptional communicator: Clear, concise, and professional in both written and spoken English. Keeps clients aligned, informed, and confident at all times. Explains complex ideas simply and confidently
- Highly organised: Structured thinking, strong planning, and zero dropped balls
- Calm under pressure: Handles ambiguity, urgency, and client tension professionally
- High ownership: takes responsibility, follows through, closes loops
- Naturally leadership-minded: sets standards and pushes work forward
- Direct and honest: can say “no”, frame trade-offs, and protect quality
Why Growth Needle
Growth Needle is a performance-led CRO and web agency. We work with ambitious brands, move quickly, and hold high standards. You’ll be in a role with real ownership, direct exposure to client strategy, and a clear path to grow into senior leadership as the agency scales. If you’re the type of person who can lead clients, lead delivery, and keep everything moving with clarity, we want to hear from you.
How to Apply
Please send:
- Your CV
- A short cover video (3/4 minutes) introducing yourself, your relevant experience, and why you’re a strong fit for this role
CRO Account Manager in Basildon employer: Growth Needle
Contact Detail:
Growth Needle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRO Account Manager in Basildon
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Growth Needle or similar agencies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews like a pro! Research common questions for Account Managers and think about how your experience aligns with the role. Practise your answers, focusing on your ability to lead client relationships and manage projects effectively.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your cover video reflects who you are. Be confident, clear, and concise while explaining why you're the perfect fit for the CRO Account Manager role.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your enthusiasm can keep you top of mind. It shows you're proactive and genuinely interested in the position.
We think you need these skills to ace CRO Account Manager in Basildon
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your relevant experience in account management and CRO, and don’t forget to showcase those eCommerce metrics you know inside out.
Nail the Cover Video: This is your chance to shine! Keep it concise, engaging, and authentic. Talk about your experience, why you’re excited about this role, and how you can bring value to Growth Needle.
Showcase Your Communication Skills: We love clear and concise communication! Make sure your written application reflects your ability to explain complex ideas simply. This will set you apart as a strong candidate for client leadership.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Growth Needle.
How to prepare for a job interview at Growth Needle
✨Know Your CRO Inside Out
Make sure you brush up on your knowledge of conversion rate optimisation (CRO) and eCommerce metrics like CVR, AOV, and LTV. Be ready to discuss how these metrics influence strategy and project execution, as this will show your understanding of the role and its impact on client success.
✨Prepare for Client Conversations
Since you'll be the primary point of contact for key accounts, practice articulating your thoughts clearly and confidently. Think about potential questions clients might ask and prepare structured responses that demonstrate your ability to manage expectations and drive outcomes.
✨Showcase Your Organisational Skills
Bring examples of how you've successfully managed projects in the past, especially using tools like ClickUp. Highlight your ability to keep work organised and time-bound, and be ready to discuss how you handle scope changes without losing sight of project goals.
✨Demonstrate Leadership Qualities
This role requires a natural leader who can motivate teams and push for high standards. Prepare to share experiences where you've led teams or projects, focusing on how you set expectations, drove accountability, and kept everyone aligned and moving quickly.
