At a Glance
- Tasks: Lead kitchen launches, ensuring they thrive with high ratings and sales.
- Company: Join a dynamic food tech startup on a mission to revolutionise dining.
- Benefits: Competitive salary, performance bonuses, stock options, and generous holiday.
- Other info: Direct access to founders and opportunities for rapid career growth.
- Why this job: Make a real impact in the food industry while building and leading a team.
- Qualifications: Experience in management consulting or tech, with strong customer success skills.
The predicted salary is between 50000 - 60000 £ per year.
Growth Kitchen is on a mission to make eating great food the norm. Our platform enables kitchen operators (e.g. Hilton Hotel) to sell well-known restaurant brands, such as The Athenian or Coqfighter, from their existing kitchens.
As Onboarding & Launch Manager, you own what happens between a signed contract and a kitchen that is actually winning. You take a freshly signed deal, get the kitchen trading, and stay on it through high-touch onboarding until it hits the bar: 4.5★+ rating, 50+ reviews, and £2k+ in weekly delivery app sales. That is usually up to 12 weeks, sometimes 20.
You will lead a team of onboarders / launch account managers who report to you. You will report to our Head of Account Management. You set the standard for how a Growth Kitchen site is launched, coach the team on the playbook, and step in directly on the trickier or higher-stakes sites. Once a kitchen is cooking well and the reviews are flowing, you hand it over to our regular account management team - by that point the site is on semi-autopilot and one AM can handle many.
We have raised significant investment and are profitable, but we are still a small, nimble team. This is not a process-policing role. It is end-to-end ownership of the outcomes that decide whether a site succeeds. If you love getting your hands dirty in operations, building a team, being commercial and being the person accountable for the number, you will love working here.
What you will be doing:
- Own kitchen launches end-to-end: from signed deal to a site that is cooking well, well-rated and trading at £2k+ per week on delivery apps
- Manage and grow a team of onboarders / launch account managers - hire, coach, set the bar, run the playbook
- Be personally accountable for sites for their first 12 weeks (or up to 20 when needed) before handover to regular account management
- Visit kitchens, train operators, fix food quality and consistency issues, and make sure menus, photos and listings are dialled in
- Drive the metrics that matter: ratings (4.5★+), review volume (50+), order volume, prep times, refund rates, weekly delivery sales
- Define the launch playbook as you go - what works, what doesn’t, what should be automated, what stays high-touch
- Run a clean handover process so account managers inherit kitchens that are stable and ready to scale
- Work closely with sales, brand and product teams to feed back what makes new sites succeed (or struggle)
Requirements:
- 1-3 years in management consulting or high growth tech, working in customer success, account management, launch / GTM
- Ability to explain financials, marketing and concepts like j-curve to our customers
- Comfortable with commercials, such as upselling
- Experience managing or mentoring people, and ready to step up to running a small team end-to-end
- Comfortable being measured on outcomes (ratings, reviews, weekly sales), not just activity
- Operationally sharp: can walk into a kitchen, spot what is broken, and get it fixed without drama; and want to get your hands dirty, build relationships with customers
- High ownership: you take a site personally and do not hand it over until it is genuinely working
- Clear communicator who keeps the operator at the front of their mind and can hold them to a high bar
- Passion for the food sector and technology
Benefits:
- Competitive salary + performance bonus tied to launch outcomes
- Meaningful stock options
- Competitive Pension Scheme
- 25 days of holiday + Bank Holidays
- Direct access to the founders and a front-row seat as we scale
Onboarding & Launch Manager in London employer: Growth Kitchen
Growth Kitchen is an exceptional employer that fosters a dynamic and collaborative work culture, where your contributions directly impact the success of kitchen operators. With competitive salaries, performance bonuses, and meaningful stock options, employees are rewarded for their hard work while enjoying ample opportunities for personal and professional growth. Located in a vibrant sector, you will be part of a nimble team that values innovation and hands-on involvement, making it an exciting place to build your career in the food and technology space.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding & Launch Manager in London
✨Tip Number 1
Get to know the company inside out! Research Growth Kitchen's mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to onboarding and account management. Think about how you would handle tricky situations and be ready to share examples from your past experiences.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Onboarding & Launch Manager in London
Some tips for your application 🫡
Show Your Passion for Food and Tech:Make sure to highlight your love for the food sector and technology in your application. We want to see that you’re genuinely excited about what we do at Growth Kitchen!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clear communication, so make sure your points are easy to understand and get straight to the heart of your experience.
Demonstrate Ownership:We’re looking for someone who takes pride in their work. Share examples of how you've taken ownership of projects or outcomes in the past, especially in high-pressure situations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Growth Kitchen
✨Know the Company Inside Out
Before your interview, dive deep into Growth Kitchen's mission and values. Understand how they operate and what makes their platform unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Management Skills
As an Onboarding & Launch Manager, you'll be leading a team. Prepare examples of how you've successfully managed or mentored others in the past. Highlight your ability to coach and set high standards, as this is crucial for the role.
✨Demonstrate Operational Sharpness
Be ready to discuss specific instances where you've identified and solved operational issues. Think about how you can apply this skill in a kitchen environment, as it’s essential for ensuring that everything runs smoothly during the onboarding process.
✨Prepare for Metrics-Driven Questions
Since the role is heavily focused on outcomes like ratings and sales, brush up on how you’ve previously driven metrics in your past roles. Be prepared to discuss how you would approach achieving the targets set by Growth Kitchen.
