Retention Manager in London

Base pay rangeWe\’re working with one of Europe\’s fastest-growing DTC brands, and they\’re looking for a Retention Manager to join them!

If you love diving into data and coming up with creative ways to delight, engage and retain customers, this could be the perfect next step for you.

Your role will involve:

Looking holistically at the end-to-end customer journey, segmenting various customer groups and consistently finding ways to increase LTV

Working with the wider team on strategy and how you can improve upon the various touchpoints

Acting as the true voice of the customer – understanding their needs, motivations, and challenges

Leading their email & CRM strategy and implementation

And more!

Their ideal profile:

You have strong analytical skills and a love of data-driven decision making

You come with a genuinely customer-obsessed mindset

You\’ve got sharp attention to detail with strong problem-solving skills

You are creative, curious, and have a bias for action

You have a team-first approach – you collaborate, challenge, support, and elevate those around you

If this sounds like a role you can\’t miss out on, then send over your latest CV and we\’ll be in touch if you look like a good fit.

Seniority levelMid-Senior level

Employment typeFull‐time

Job functionMarketing

IndustriesRetail, Consumer Services, and Wellness and Fitness Services

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