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- Tasks: Drive customer retention strategies and enhance the customer journey through data analysis.
- Company: Join one of Europe's fastest-growing DTC brands with a vibrant culture.
- Benefits: Flexible work-from-home policy, competitive salary, and opportunities for growth.
- Why this job: Be the voice of the customer and make a real impact on their experience.
- Qualifications: Strong analytical skills and a passion for customer engagement required.
- Other info: Collaborative team environment in a central London office.
The predicted salary is between 36000 - 60000 £ per year.
We're working with one of Europe's fastest-growing DTC brands, and they're looking for a Customer Retention Manager to join them! If you love diving into data and coming up with creative ways to delight, engage and retain customers, this could be the perfect next step for you.
Your role will involve:
- Looking holistically at the end-to-end customer journey, segmenting various customer groups and consistently finding ways to increase LTV
- Leading their email & CRM strategy and implementation
- Working with the wider team on strategy and how you can improve upon the various touchpoints
- Acting as the true voice of the customer – understanding their needs, motivations, and challenges
Their ideal profile:
- You have strong analytical skills and a love of data-driven decision making
- You come with a genuinely customer-obsessed mindset and have experience being hands-on at a growing DTC brand
- You’ve got sharp attention to detail with strong problem-solving skills
- You are creative, curious, and have a bias for action
- You’re comfortable working in a lean team – you collaborate, challenge, support, and elevate those around you
- Ideally you’ve got subscription experience too
WFH policy: 3 days/week – they have a lovely office in Central London!
If this sounds like a role you can’t miss out on, then send over your latest CV and we’ll be in touch if you look like a good fit.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Marketing
Industries: Retail, Consumer Services, Wellness and Fitness Services
CRM/Retention Manager in London employer: Growth & Company
Contact Detail:
Growth & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM/Retention Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at DTC brands. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your analytical skills! Prepare some examples of how you've used data to drive customer retention in past roles. Be ready to discuss these during interviews to demonstrate your value.
✨Tip Number 3
Get creative with your approach! Think of unique ways to present your experience and ideas for improving customer journeys. This will help you stand out as a candidate who’s not just about the numbers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged!
We think you need these skills to ace CRM/Retention Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your analytical skills and customer-centric mindset, as these are key for the CRM/Retention Manager role.
Showcase Your Creativity: Don’t just list your past roles; show us how you’ve used creativity to engage and retain customers. Share specific examples of campaigns or strategies you've implemented that had a positive impact.
Be Data-Driven: Since this role involves diving into data, include any relevant metrics or results from your previous work. This will demonstrate your ability to make data-driven decisions and improve customer lifetime value.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Growth & Company
✨Know Your Data
Since the role involves diving into data, make sure you brush up on your analytical skills. Be prepared to discuss how you've used data to drive customer retention strategies in the past. Bring examples of metrics you've tracked and how they influenced your decisions.
✨Customer-Centric Mindset
Showcase your customer obsession! Think about specific instances where you've acted as the voice of the customer. Prepare to share stories that highlight your understanding of customer needs and how you've addressed their challenges creatively.
✨Collaborative Spirit
This position requires working closely with a lean team, so be ready to demonstrate your collaborative skills. Think of examples where you've successfully worked with others to improve customer touchpoints or strategies. Highlight your ability to challenge and support your teammates.
✨Creative Problem-Solving
The company is looking for someone who is creative and curious. Prepare to discuss how you've approached problem-solving in innovative ways. Bring ideas on how you would enhance the customer journey and increase LTV, showing your bias for action.
