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For Companies At a Glance
- Tasks: Enhance customer engagement and retention strategies through data-driven insights.
- Company: Fast-growing DTC brand based in Greater London with a vibrant culture.
- Benefits: Hybrid work environment, creative freedom, and opportunities for professional growth.
- Why this job: Lead impactful CRM strategies and shape customer journeys to drive brand loyalty.
- Qualifications: Strong analytical skills, creativity, and a customer-focused mindset required.
- Other info: Join a lean team in a lovely office in Central London.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing DTC brand in Greater London is seeking a Customer Retention Manager to enhance customer engagement and retention strategies. This mid-senior level role requires strong analytical skills, creativity, and a customer-focused mindset.
The ideal candidate will lead email and CRM strategies, fine-tuning customer journeys to maximize lifetime value. You will work closely with a lean team and enjoy a hybrid work environment, with 3 days in a lovely office in Central London.
CRM & Retention Lead (DTC) — Data-Driven Growth in London employer: Growth & Company
Contact Detail:
Growth & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Retention Lead (DTC) — Data-Driven Growth in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your previous successes in CRM and retention strategies. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by researching the company and its customer engagement tactics. Be ready to discuss how you can enhance their strategies and drive growth based on your analytical skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM & Retention Lead (DTC) — Data-Driven Growth in London
Some tips for your application 🫡
Show Your Analytical Skills: Make sure to highlight your analytical skills in your application. We want to see how you can use data to drive customer engagement and retention strategies. Share specific examples of how you've used data to improve customer journeys in the past.
Be Creative!: Don’t be afraid to showcase your creativity! We’re looking for someone who can think outside the box when it comes to email and CRM strategies. Include any innovative ideas or campaigns you've worked on that had a positive impact on customer retention.
Tailor Your Application: Take the time to tailor your application to our job description. We love seeing candidates who understand our brand and can align their experience with our goals. Mention how your previous roles have prepared you for this mid-senior level position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Growth & Company
✨Know Your Numbers
As a CRM & Retention Lead, you'll need to demonstrate your analytical skills. Brush up on key metrics related to customer engagement and retention. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Creativity
This role requires a creative approach to enhance customer journeys. Prepare examples of innovative email campaigns or CRM strategies you've implemented. Highlight how these initiatives improved customer retention and engagement.
✨Understand the Brand
Research the DTC brand thoroughly before the interview. Familiarise yourself with their products, target audience, and current retention strategies. This will help you tailor your responses and show genuine interest in the company.
✨Emphasise Team Collaboration
Since you'll be working closely with a lean team, be prepared to discuss your experience in collaborative environments. Share examples of how you've successfully worked with others to achieve common goals, especially in a hybrid work setting.
