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- Tasks: Elevate customer retention through data-driven strategies and creative marketing campaigns.
- Company: Join one of Europe's fastest-growing DTC beauty and wellness brands.
- Benefits: Work from home 3 days a week, with a vibrant office in Central London.
- Why this job: Make a real impact on customer engagement and retention in a dynamic environment.
- Qualifications: Strong analytical skills, creativity, and a customer-obsessed mindset required.
- Other info: Collaborative team culture with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We're working with one of Europe's fastest-growing DTC brands within the beauty and wellness space, and they're looking for an Ecommerce Manager to join them and elevate their retention!
If you love diving into data and coming up with creative ways to delight, engage and retain customers, this could be the perfect next step for you.
Your role will involve:
- Looking holistically at the end-to-end customer journey, segmenting various customer groups and consistently finding ways to increase LTV
- Leading their email & CRM strategy and implementation
- Marketing calendar & campaign planning (co-owned with the team)
- Working with the wider team on strategy and how you can improve upon the various touchpoints
- Acting as the true voice of the customer - understanding their needs, motivations, and challenges
Their ideal profile:
- You have strong analytical skills and a love of data-driven decision making
- You've are creative and curious, with excellent communication skills
- You come with a genuinely customer-obsessed mindset and have experience being hands-on at a growing DTC brand
- You've got sharp attention to detail with strong problem-solving skills
- You're comfortable working within a lean team - you collaborate, challenge, support, and elevate those around you
- Ideally you've got subscription experience too (but this isn't essential)
🏡 WFH policy: 3 days/week - they have a lovely office in Central London!
If this sounds like a role you can't miss out on, then send over your latest CV detailing and we'll be in touch if it looks like you're a good fit.
Ecommerce Manager in England employer: Growth & Company
Contact Detail:
Growth & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and wellness industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your analytical skills! Prepare some examples of how you've used data to drive decisions in past roles. Be ready to discuss these during interviews to demonstrate your data-driven mindset.
✨Tip Number 3
Get creative with your approach! Think of unique ways to showcase your customer-obsessed mindset. Maybe create a mock email campaign or a customer journey map to impress them during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team!
We think you need these skills to ace Ecommerce Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Ecommerce Manager role. Highlight your experience with data analysis, customer retention strategies, and any relevant DTC brand work. We want to see how you can bring value to our team!
Showcase Your Creativity: Don’t just list your skills; show us how you've used them creatively in past roles. Whether it’s a unique campaign you led or an innovative way you engaged customers, we love seeing that spark of creativity!
Be Customer-Obsessed: In your application, demonstrate your understanding of customer needs and how you've addressed them in previous positions. We’re looking for someone who truly gets what makes customers tick and can voice their needs effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Growth & Company
✨Know Your Data
Since the role involves diving into data, make sure you brush up on relevant metrics and analytics tools. Be prepared to discuss how you've used data to drive decisions in previous roles, especially in relation to customer retention and LTV.
✨Show Your Creative Side
Think of innovative strategies you've implemented in past positions that delighted customers. Bring examples of campaigns or initiatives that showcase your creativity and how they positively impacted customer engagement.
✨Understand the Customer Journey
Familiarise yourself with the end-to-end customer journey in ecommerce. Be ready to discuss how you would segment customer groups and tailor strategies to meet their specific needs and challenges.
✨Collaborate and Communicate
Highlight your experience working in lean teams and how you’ve collaborated with others to elevate projects. Prepare to share examples of how you’ve effectively communicated with team members and stakeholders to achieve common goals.
