CRM/Retention Manager

We\’re working with one of Europe\’s fastest-growing DTC brands, and they\’re looking for a Customer Retention Manager to join them!

If you love diving into data and coming up with creative ways to delight, engageBydd and retain customers, this could be the perfect next step for you.

Your role will involve:

• Looking holistically at the end-to-end customer journey, segmenting various customer groups and consistently finding ways to increase LTV
• Leading their email & CRM strategy and implementation

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• Working with the wider team on strategy and how you can improve upon the various touchpoints
• Acting as the true voice of the customer – understanding their needs, motivations, and challenges

Their ideal profile:

• You have strong analytical skills and a love of data‑driven decision making
• You come with a genuinely customer‑obsessed mindset and have experience being hands‑on at a growing DTC brand
• You’ve got sharp attention to detail with strong problem‑solving skills
• You are creative, curious, and have a bias for action
• You’re comfortable workingLight overshome AB?the lean team – you collaborate, challenge, support, and elevate those around you
• Ideally you’ve got subscription experience too

WFH policy: 3 days/week – they have a lovely office in Central London!

If this sounds like a role you can’t miss out on, then send over your latest CV and we’ll be in touch if you look like a good fit.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Marketing

Industries: Retail, Consumer Services, Wellness and Fitness Services