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- Tasks: Manage payment area, resolve customer queries, and oversee till operatives.
- Company: Join a vibrant garden centre team in Plymouth.
- Benefits: Earn £13 to £15 per hour with great career advancement opportunities.
- Why this job: Be part of a dynamic team and enhance your retail management skills.
- Qualifications: Retail management experience and confidence in customer-facing roles required.
- Other info: Enjoy company events and free on-site parking.
The predicted salary is between 13 - 15 £ per hour.
Our Garden Centre based just outside of Plymouth is looking to strengthen its management team with the addition of 2 Payment Area Supervisors. These roles are responsible for the smooth running of the payment area including the managing of queues, resolving customer payment queries, processing customer refunds and exchanges, and managing the till operatives.
Candidates must be confident in customer-facing roles and have previous experience in retail management. Must have reliable transport to and from work, please check transport routes.
Details of this role:
- We can offer rates of pay well above the industry average following completion of a successful trial period.
- A long-term career in retail as well as plenty of opportunities to advance into retail management.
- The starting rate of this role is between £13 and £15 which is equivalent to between £27,000- £32,000 per year.
- Holiday is pro rata based on days worked – approx. 28 days per year.
- No. of Vacancies: 2
- Responsible For:
- Processing returns
- Following and enforcing policies and procedures
- Opening and closing procedures
- Head office reporting
- Managing 4 till operatives
- Resolving customer payment queries
- Customer service
This role is hands-on and physically demanding, requiring you to be on your feet all day and handle heavy lifting. A good level of physical fitness and a passion for active work are essential. Regular weekends and bank holidays are required to meet business needs, so please do not apply if you can't work weekends.
Job Nature: Full Time
Job Location: Plymouth
Other Benefits:
- Company Events
- Free On-Site Parking
How to Apply: If you don’t see a role that matches your skills but believe you’d be a great fit for Plants Galore, send us your CV and covering letter at jobs@growndirect.co.uk
Payment Supervisor – £13 to £15 per hour – Plymouth employer: Growndirect
Contact Detail:
Growndirect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Supervisor – £13 to £15 per hour – Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Garden Centre. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your previous retail management experience and how it relates to the Payment Supervisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Since this role is all about managing queues and resolving payment queries, be ready to share examples of how you've handled tricky customer situations in the past. We want to see that you can keep calm under pressure!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, if you think you’d be a great fit, apply through our website!
We think you need these skills to ace Payment Supervisor – £13 to £15 per hour – Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail management experience and customer service skills. We want to see how you've handled similar responsibilities in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Payment Supervisor role. Share specific examples of how you've managed teams or resolved customer queries in previous jobs.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see why you’d be a great addition to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Plants Galore!
How to prepare for a job interview at Growndirect
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Payment Supervisor. Familiarise yourself with managing queues, resolving payment queries, and handling refunds. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous retail management experience. Think of specific examples where you've successfully resolved customer issues or improved service. This will highlight your ability to handle the demands of the job.
✨Demonstrate Leadership Qualities
As you'll be managing till operatives, it's crucial to showcase your leadership skills. Prepare to talk about how you've motivated a team in the past or handled conflicts. This will reassure them that you can lead effectively in a busy environment.
✨Be Ready for Physical Demands
This role requires being on your feet and handling heavy lifting. Be honest about your physical fitness and readiness for the job's demands. You might even want to mention any relevant experiences that show you're up for the challenge!
