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- Tasks: Supervise payment area, manage queues, and resolve customer queries.
- Company: A vibrant garden centre just outside Exeter with a strong team spirit.
- Benefits: Competitive pay, holiday entitlement, and opportunities for career advancement.
- Why this job: Join a dynamic team and grow your retail management skills in a hands-on role.
- Qualifications: Retail management experience and confidence in customer-facing roles required.
- Other info: Must be physically fit and available to work weekends and bank holidays.
The predicted salary is between 27000 - 32000 £ per year.
Our Garden Centre based just outside of Exeter City Centre is looking to strengthen its management team with the addition of 2 Payment Area Supervisors. These roles are responsible for the smooth running of the payment area including managing queues, resolving customer payment queries, processing customer refunds and exchanges, and managing the till operatives.
Candidates must be confident in customer-facing roles and have previous experience in retail management. Must have reliable transport to and from work; please check transport routes.
Details of this role:
- We can offer rates of pay well above the industry average following completion of a successful trial period.
- A long-term career in retail as well as plenty of opportunities to advance into retail management.
- The starting rate of this role is between £13 and £15, which is equivalent to between £27,000–£32,000 per year.
- Holiday is pro rata based on days worked – approx. 28 days per year.
- No. of Vacancies: 2
- Responsible For:
- Processing returns
- Following and enforcing policies and procedures
- Opening and closing procedures
- Head office reporting
- Managing 4 till operatives
- Resolving customer payment queries
- Customer service
This role is hands-on and physically demanding, requiring you to be on your feet all day and handle heavy lifting. A good level of physical fitness and a passion for active work are essential. Regular weekends and bank holidays are required to meet business needs; please do not apply if you can't work weekends.
Job Nature: Full Time
Job Location: Exeter
Other Benefits:
- Company events
- Free on-site parking
Payment Supervisor – £13 to £15 per hour – Exeter employer: Growndirect
Contact Detail:
Growndirect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Supervisor – £13 to £15 per hour – Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the garden centre. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your previous retail management experience can help you manage queues and resolve customer queries effectively.
✨Tip Number 3
Dress the part! Since this is a customer-facing role, make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the garden centre well.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It not only streamlines the process but also gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Payment Supervisor – £13 to £15 per hour – Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail management experience and customer service skills. We want to see how you've handled similar roles before, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Payment Supervisor role. Mention your confidence in managing teams and resolving customer queries – we love a proactive approach!
Show Your Personality: We’re looking for someone who can handle the hustle and bustle of a busy payment area. Let your personality come through in your application – we want to know what makes you tick and how you connect with customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Growndirect
✨Know Your Stuff
Before the interview, make sure you understand the role of a Payment Supervisor inside out. Familiarise yourself with common payment processes, customer service best practices, and how to handle refunds and exchanges. This will show that you're serious about the position and ready to hit the ground running.
✨Show Off Your People Skills
Since this role is all about managing queues and resolving customer queries, be prepared to share examples of how you've successfully handled difficult customers in the past. Highlight your experience in retail management and how you’ve motivated your team to provide excellent service.
✨Dress for Success
Even though it’s a hands-on role, first impressions matter! Dress smartly but comfortably for the interview. You want to look professional while also being able to demonstrate your active approach to work. A neat appearance can set a positive tone right from the start.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.