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- Tasks: Supervise payment area, manage queues, and resolve customer queries.
- Company: A vibrant garden centre near Exeter with a strong management team.
- Benefits: Competitive pay, career advancement, and 28 days holiday per year.
- Other info: Hands-on role requiring physical fitness and weekend availability.
- Why this job: Join a dynamic team and grow your retail management skills.
- Qualifications: Retail management experience and confidence in customer-facing roles.
The predicted salary is between 27000 - 32000 £ per year.
Our Garden Centre based just outside of Exeter City Centre is looking to strengthen its management team with the addition of 2 Payment Area Supervisors. These roles are responsible for the smooth running of the payment area including managing queues, resolving customer payment queries, processing customer refunds and exchanges, and managing the till operatives.
Candidates must be confident in customer-facing roles and have previous experience in retail management. Must have reliable transport to and from work; please check transport routes.
Details of this role:
- We can offer rates of pay well above the industry average following completion of a successful trial period.
- A long-term career in retail as well as plenty of opportunities to advance into retail management.
- The starting rate of this role is between £13 and £15 which is equivalent to between £27,000–£32,000 per year.
- Holiday is pro rata based on days worked – approx. 28 days per year.
- No. of Vacancies: 2
- Responsible For:
- Processing returns
- Following and enforcing policies and procedures
- Opening and closing procedures
- Head office reporting
- Managing 4 till operatives
- Resolving customer payment queries
- Customer service
This role is hands-on and physically demanding, requiring you to be on your feet all day and handle heavy lifting. A good level of physical fitness and a passion for active work are essential. Regular weekends and bank holidays are required to meet business needs; please do not apply if you can't work weekends.
Job Nature: Full Time
Job Location: Exeter
Other Benefits: Company events, Free on-site parking
Payment Supervisor – £13 to £15 per hour – Exeter in Devon employer: Growndirect
Contact Detail:
Growndirect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Supervisor – £13 to £15 per hour – Exeter in Devon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the garden centre. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your previous retail management experience can help you excel as a Payment Supervisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the garden centre well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Payment Supervisor position!
We think you need these skills to ace Payment Supervisor – £13 to £15 per hour – Exeter in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail management experience and customer service skills. We want to see how you've handled similar roles before, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Payment Supervisor role. Mention your confidence in managing teams and resolving customer queries – we love a proactive attitude!
Show Your Passion for Retail: In your application, let us know why you’re passionate about working in retail. Share any experiences that demonstrate your commitment to excellent customer service and your ability to manage busy environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Growndirect
✨Know Your Stuff
Before the interview, make sure you understand the role of a Payment Supervisor inside out. Familiarise yourself with the responsibilities like managing queues and resolving customer payment queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've handled customer queries or complaints in the past. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your ability to manage customer relationships effectively.
✨Demonstrate Leadership Qualities
As a Payment Supervisor, you'll be managing till operatives, so it's crucial to showcase your leadership skills. Prepare to discuss your previous management experiences and how you motivated your team. Highlight any strategies you used to improve performance or resolve conflicts.
✨Be Ready for Practical Questions
Expect some scenario-based questions during the interview. For example, how would you handle a long queue during peak hours? Think through these scenarios beforehand and have a few strategies ready to share. This shows that you're proactive and can think on your feet.