Senior Product Designer - Content Strategy

Epicor's products manage manufacturing runs, warehouse operations, supply chain logistics, and retail workflows. The people using them are skilled operators, not casual consumers. Every label, message, tooltip, error state, and onboarding prompt either builds trust or erodes it. Content is not decoration. It's interface. As a Senior Content Designer, you own the words that shape how people experience Epicor's products. You define voice, terminology, content patterns, and writing standards across product surfaces, including AI-driven experiences where the system speaks on behalf of the software. You work at the intersection of UX, product strategy, and engineering, making sure the language layer is as considered as the visual layer.

What You'll Do

• Define and maintain content standards across Epicor's product portfolio: UI copy, microcopy, in-app messaging, error states, empty states, onboarding flows, tooltips, and contextual help.
• Own the product voice and terminology framework. Ensure consistency across product lines and across human-authored and AI-generated content.
• Design content for AI-driven experiences: agent responses, conversational interfaces, system-generated summaries, smart suggestions, and autonomous workflow notifications.
• Define what the product sounds like when AI is speaking.
• Partner with Product Designers, Product Managers, and Engineers as an embedded member of product teams, contributing content strategy from problem framing through shipped outcomes.
• Lead content audits and information architecture improvements that reduce cognitive load, eliminate jargon, and make complex enterprise workflows legible to operators.
• Create and maintain content guidelines, pattern libraries, and writing documentation that the broader design and product org can use independently.
• Advocate for plain language and clarity in a domain where technical jargon and legacy terminology are deeply entrenched.
• Contribute to design critiques and reviews with a content lens, elevating the quality of how the team communicates through the product.
• Mentor other designers on content thinking: helping them write better UI copy, structure better flows, and consider the language layer as a design material.

What you'll likely to bring

• 5–8 years of experience in content design, UX writing, or content strategy, with shipped work in enterprise software, B2B SaaS, or complex workflow-driven applications.
• A portfolio that demonstrates your ability to make complex things clear.
• Strong understanding of how content and interaction design work together.
• Experience defining voice, tone, and terminology standards for a product or product portfolio.
• Ability to write for multiple contexts: UI microcopy, long-form guidance, error messages, onboarding sequences, and system-generated content.
• Active AI fluency in your content practice.
• Clear communication and collaboration skills.

What Could Set You Apart

• Strong writing craft, UX thinking, and content strategy are the floor.
• Experience designing content for AI-driven products: chatbots, copilots, agent-generated summaries, autonomous notifications, or conversational interfaces.
• Hands‑on experience with vibe coding or agent‑assisted development.
• Understanding of how AI agents and protocols like MCP shape the content layer.
• A philosophical perspective on what AI changes about content design as a discipline.
• A pragmatic, fail‑fast mindset.
• Experience in enterprise domains like manufacturing, distribution, supply chain, or logistics, or a demonstrated ability to learn complex operational domains quickly.

Competitive Pay where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal‑opportunity employer.