You will be responsible for all referral and onward patient journey management. You will accurately update patient records, while also providing a professional and welcoming service to patients and supporting the wider team.
Applications are welcome from those dedicated to a caring ethos, high performance standards, team working and strong work ethics. We are recruiting for minimum of 20 hours week.
Main duties of the job
Receive, assist, and direct patients in a courteous and professional manner
Manage incoming and outgoing referrals via the eRS system and other WNCL referral system, documents and third party information, and handling inquiries efficiently
Carry out general administrative tasks including filing, scanning, and document management as needed
Liaise with clinical and administrative staff to support the smooth running of the service
Maintain confidentiality and adhere to data protection guidelines at all times
Support the practice team with any additional administrative duties as required including reception covers.
About us
Grovelands Medical Centre is a well-established family-run GP practice committed to providing high-quality, patient-centred care to our local community. We pride ourselves on delivering a friendly, supportive, and accessible service, ensuring that patients receive the care and attention they need in a timely and professional manner.
Our dedicated multi-disciplinary team works collaboratively to promote health and well-being, offering a range of primary care services tailored to the needs of our diverse patient population. We are committed to continuous improvement, staff development, and maintaining a positive working environment for all team members.
Job responsibilities
We are seeking a proactive and organised Medical Secretary to provide high-quality administrative support to our clinical team. .
Key Responsibilities:
Respond efficiently to telephone calls and emails from patients, carers, and healthcare professionals, referring to relevant departments or agencies when necessary.
Acquire and apply necessary medical terminology.
Liaise with the hospital teams, referral gateway and private providers as needed to coordinate patient referrals, admissions and appointments queries
Action two week wait and fast-track referrals promptly to ensure timely appointments. Safety net these referrals and action any issues that arise
Keep relevant colleagues informed of hospital structure and referral pathway changes. Action incoming emails as per your role
Person Specification
Qualifications
- Typing skills, good standard of IT literacy including all MS programs
- At least 3 GCSE grade A- C or equivalent
- Knowledge of EMIS clinical system, DOCMAN, eRS
- detailed knowledge of the eRS system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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GP Surgery Medical Secretary employer: Grovelands Medical Centre
Join a supportive healthcare practice in Reading that values your expertise as a Medical Records Summary & Coding Specialist. With flexible part-time hours, an NHS Pension, and onsite parking, we prioritise work-life balance while fostering a culture of respect and collaboration. Our commitment to employee growth ensures you have the resources and opportunities to excel in your role, making this an ideal environment for meaningful and rewarding employment.
